Sales Engineer

About KnowBe4

KnowBe4 is a global leader in digital workforce security, trusted by over 70,000 organizations worldwide. The company pioneers security solutions for both AI agents and humans through its platform that combines attack simulations, training, collaboration security, and AI-powered agent defense using a proprietary Risk Score and 15 years of behavioral data expertise. This technology addresses advanced threats such as social engineering, prompt injection, and shadow AI, striving to safeguard the modern workforce daily.

Role Overview

The Sales Engineer in the Small and Medium Business (SMB) sector plays a critical role within the sales team by providing technical pre-sales assistance for all KnowBe4 products. This position involves understanding and documenting customer needs, demonstrating relevant product solutions, supporting sales closure by resolving technical obstacles, and collaborating with other internal teams such as technical support.

Key Responsibilities

• Conduct technical investigations and document issues, communicating results to developers or clients as needed
• Engage directly with potential customers to gather detailed technical requirements or clarify issues
• Promote KnowBe4 brand visibility within assigned territories or regions
• Build and maintain relationships with partners, prospects, and current clients to support sales objectives, utilizing internal resources effectively
• Resolve technical challenges that hinder sales progress
• Support sales efforts by managing and executing technical proof-of-concept demonstrations for prospects

Candidate Requirements

• Preferably hold a 2-year or technical degree
• Proficiency using Gmail and Google Docs
• Familiarity with Microsoft Office applications, particularly Word and Excel
• Experience operating web browsers like Chrome and Internet Explorer
• Excellent verbal and written communication skills
• Highly organized and focused on achieving results
• Strong time management abilities and organizational skills
• Demonstrated skills in technical troubleshooting and problem analysis
• Commitment to integrity, accountability, respect, and dedication
• Effective collaborator with teamwork orientation
• Capable of working independently with minimal supervision

What We Offer

KnowBe4 provides a modern and stimulating work environment along with several attractive benefits including monthly sales-based company bonuses, employee referral rewards, adoption assistance, tuition reimbursement, certification-related reimbursements and bonuses, and more. Potential candidates should be aware that an assessment and background check may be part of the onboarding process.

Additional Information

Applications are welcomed without discrimination based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other legally protected category. Reasonable accommodations for applicants are available upon request during the hiring process. No recruitment agencies will be entertained for this role.

Application Details

Applicants are requested to submit their resumes exclusively in English.