Sales Architect

About KnowBe4 and Role Overview

KnowBe4 is a global leader in digital workforce security, trusted by over 70,000 organizations, delivering innovative protection by securing both AI-driven agents and human users. Our platform combines attack simulations, collaborative security, and proprietary AI-driven defenses, harnessing 15 years of behavioral data to counter advanced threats such as social engineering, prompt injection, and shadow AI. We are hiring a Sales Architect based in Melbourne, Australia, to join our dynamic team.

Key Responsibilities

• Act as a technical authority on KnowBe4 products internally and externally.
• Diagnose and resolve complex product issues and create innovative product demonstrations.
• Lead and participate in product feedback sessions, collaborating closely with Product Management.
• Design and deliver advanced training for products to internal teams.
• Work strategically with sales representatives and engage confidently with senior leaders at prospective client organizations.
• Facilitate communication and coordination between various technical teams during sales engagements.
• Lead multi-departmental sales engineering projects to ensure seamless collaboration.
• Mentor and guide junior Sales Engineers, supporting their professional growth and skills development.
• Develop enablement initiatives for Sales Engineers and influence best practices across the team.
• Independently troubleshoot moderate to complex technical challenges, providing escalation support for fellow SEs.
• Anticipate potential technical obstacles in sales processes and proactively address them.
• Contribute to enterprise-level strategic sales discussions and advise senior management on technical sales strategies.
• Create comprehensive playbooks that integrate technical expertise with sales tactics for complex scenarios.
• Plan and execute proof-of-value evaluations, incorporating business impact and ROI in customer discussions.
• Craft persuasive narratives demonstrating how multiple KnowBe4 products solve customer pain points.
• Clearly explain key differentiators of KnowBe4 products compared to leading competitors.

Essential Qualifications and Skills

• Preferred: 2-year or technical degree.
• 3 to 6 years of experience in technical sales or sales engineering roles.
• Proficiency in Gmail, Google Docs, and the MS Office suite, especially Word and Excel.
• Experience using web browsers such as Chrome and Internet Explorer.
• Extensive technical knowledge in cybersecurity and related technologies.
• Proven success in enterprise-level sales engagements.
• Strong leadership, mentoring, and communication skills.
• Organized, result-driven, with excellent time management abilities.
• Demonstrated skills in technical troubleshooting and analysis.
• Familiarity with security awareness frameworks and mail system environments.
• Understanding of cybersecurity and business fundamentals.
• Demonstrates integrity, accountability, respect, and commitment.
• Excellent collaboration and teamwork aptitude.
• Ability to work independently with minimal supervision.

Benefits

Our company offers several incentives including monthly sales bonuses, employee referral rewards, adoption support, tuition reimbursement, certification support, and bonuses on certification completion. We provide a modern, engaging, and technology-driven workplace environment. Details about benefits at each of our offices can be found on our careers website.

Additional Information

Applicants may be required to undergo an assessment and background check as part of the hiring process. KnowBe4 is committed to equal opportunity employment and embraces diversity including race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, and sexual orientation.

If accommodations are needed during the recruitment process, applicants can request assistance accordingly. No recruitment agencies, please.