Sales Coordinator

About the Role

Join a dynamic Commercial team managing sales across three distinct Hilton properties, including the new Hilton Palm Cove Resort & Spa. This role offers exposure to a diverse range of groups and events within a globally recognized hospitality leader, with excellent career growth prospects.

Role Responsibilities

• Oversee group, conference, and event inquiries from initial point of contact through contracting and seamless operational transition.
• Develop and nurture strong client relationships to successfully convert inquiries into confirmed bookings.
• Draft proposals, contracts, group summaries, and detailed Banquet Event Orders accurately.
• Coordinate accommodation arrangements, catering services, room setup, audiovisual equipment, billing, and any special requests for events.
• Provide support for tour series, Asian market segments, and school group accounts.
• Conduct property site inspections and confidently present hotel facilities to prospects.
• Maintain precise booking and client information in Delphi and Hilton systems.
• Monitor contracts, deposits, rooming lists, and crucial booking deadlines to ensure timely execution.
• Collaborate closely with operational teams to guarantee effective communication of all group and event requirements.
• Identify potential upselling opportunities, encourage repeat business, and optimize revenue across the three hotels.

Candidate Qualifications

• Previous experience in hotel sales, group sales, event coordination, or a related field preferred.
• Strong administrative skills, highly organized with great attention to detail.
• Excellent verbal and written communication capabilities.
• Customer-centric mindset with the ability to build and maintain effective relationships.
• Adept at managing multiple priorities and meeting strict deadlines.
• Proactive, positive demeanor with the capacity to work independently as well as collaboratively.
• Familiarity with Delphi, OnQ, or comparable hotel management systems is advantageous.
• Japanese language proficiency is highly favorable.