Sales Coordinator

Overview of the Company

Raffles Hotels & Resorts, established in 1887, is a historic and iconic hotel brand recognized worldwide for offering culturally rich and meaningful luxury experiences. Together with Fairmont Hotels & Resorts, which operates over 90 properties globally, including Doha’s prominent Katara Towers, these brands provide distinguished hospitality rooted in elegance, sophistication, and local heritage respect.

About Raffles & Fairmont Doha

Located in Katara Towers, Raffles Doha offers intimate luxury and personalized service, appealing to guests seeking memorable experiences, authentic hospitality, and emotional connections. Adjacent, Fairmont Doha blends contemporary design with warmth and dynamic guest engagement. Both properties provide a stimulating environment for hospitality experts aiming for excellence.

Role Summary

The Sales Coordinator position is focused on supporting the Leisure Sales team in driving revenue growth for both Raffles and Fairmont Doha. This includes extensive administrative and operational tasks such as managing client communications, preparing sales documents, coordinating with travel industry partners, maintaining sales records, and ensuring that booking and sales processes run smoothly in compliance with brand standards.

Key Duties and Responsibilities

• Deliver comprehensive administrative and organizational support to the Leisure Sales team.
• Generate proposals, contracts, and various sales-related documentation promptly and accurately.
• Maintain client profiles, correspondence and sales data within the CRM system.
• Collaborate with external leisure partners including travel agencies, tour operators, and wholesalers.
• Handle client inquiries and follow-up activities related to quotations, contractual agreements, and payments.
• Coordinate room allocations, booking status, and release dates with Reservations and Revenue Management departments.
• Compile sales reports, updates on sales activities, and performance tracking for the team.
• Organize site inspections, familiarization visits, and client meetings.
• Interface with internal departments to facilitate smooth booking execution and fulfill client requirements.
• Maintain meticulous filing systems ensuring all sales documents are current.
• Assist with planning and organizing sales missions, trade shows, and promotional events.
• Adhere strictly to hotel policies, brand guidelines, and sales protocols.
• Build and nurture positive working relationships with both internal teams and external partners.
• Undertake additional duties as directed by the Director of Leisure Sales or Sales Managers.

Qualifications and Skills

• Possession of a diploma or bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related discipline.
• Previous experience in hospitality sales coordination, reservations, or similar sales roles, ideally within luxury hotel settings.
• Knowledge of leisure sales and collaboration with travel agencies, tour operators, or wholesale travel sectors is advantageous.
• Strong administrative, organizational, and time management capabilities.
• Excellent command of English in both oral and written communication; proficiency in additional languages is a plus.
• Proficient user of Microsoft Office suite, especially Excel, Word, and PowerPoint.
• Familiarity with hotel management systems such as Opera Cloud, Delphi, or other CRM platforms is preferred.
• Detail-oriented with the capacity to handle multiple priorities in a fast-paced work environment.
• Outstanding interpersonal skills with a focus on customer service excellence.
• Ability to collaborate effectively across departments while maintaining professionalism and confidentiality.
• Self-driven, proactive, and capable of performing independently with minimal supervision.
• Adaptability to evolving business demands and operational requirements.

Culture and Values

Embracing the Raffles & Fairmont brand values, this role requires upholding luxury hospitality standards and fostering an inclusive workplace where every employee feels respected and valued. The company promotes an empowering environment enabling colleagues to excel, support one another, and be recognized for their contributions.

Application Process

Candidates will be invited to complete an online profile and questionnaire as part of the assessment process to evaluate suitability for the role and alignment with company culture.