Sales Associate

Company Overview

Founded in 1992, Big Ticket LLC offers exciting opportunities for customers to win grand cash prizes and luxury cars through monthly guaranteed draws. Every month, the company awards millions of dirhams to lucky winners, creating moments filled with hope, excitement, and joy worldwide. Big Ticket strives to turn dreams into reality by delivering thrilling entertainment and memorable raffle events.

Role Purpose and Objectives

The Sales Associate's main goal is to boost ticket sales while ensuring exceptional customer service. This role involves efficiently completing sales transactions, sharing detailed product information with customers, and adhering strictly to company policies and procedures. Additionally, the Sales Associate supports the brand by fostering positive and memorable customer experiences.

Key Responsibilities

• Consistently reach and surpass daily and monthly sales goals.
• Accurately and swiftly handle sales transactions.
• Keep precise sales records and reconcile daily sales data.
• Provide a friendly and engaging atmosphere to all customers.
• Educate customers on raffle prizes, promotions, and product specifics.
• Manage customer inquiries and complaints with professionalism.
• Maintain an organized and clean sales area.
• Strictly follow company policies and standard operating procedures.
• Assist in training and mentoring new team members.

Required Skills and Qualifications

• Excellent communication and people skills.
• Demonstrated track record of meeting sales targets in dynamic settings.
• Customer-focused mindset combined with strong problem-solving abilities.
• Capability to work efficiently under pressure and juggle multiple duties.
• Basic computer skills for processing sales and keeping records.
• High school diploma or similar qualification.
• At least one year of sales or customer service experience, preferably within retail or hospitality sectors.
• English proficiency required; additional languages advantageous.