Sales Associate

Job Summary

This role focuses on boosting store sales by providing exceptional customer service, effectively promoting optical products, and ensuring a seamless customer experience. The associate supports basic optical knowledge and collaborates closely with opticians and technicians.

Key Responsibilities

• Assess customer requirements and suggest appropriate optical products such as frames, sunglasses, and basic lenses.
• Promote sales through conversion, upselling, cross-selling, and executing promotional activities.
• Meet personal sales goals while contributing to overall store performance.
• Provide customers with a warm and professional shopping experience.
• Address customer inquiries and resolve minor issues efficiently.
• Foster customer relationships to encourage repeat business.
• Understand basic prescriptions and various optical product types including frames, lenses, and contact lenses.
• Assist opticians by preparing customers for technical procedures and ensure accurate communication of customer needs to them.
• Process sales transactions accurately using the POS system.
• Support handling of insurance paperwork and respond to basic policy questions.
• Comply with company policies and procedures.
• Maintain neat and attractive product displays and cleanliness standards.
• Assist with stock management and report any shortages or problems.
• Maintain up-to-date product knowledge and awareness of current promotions.
• Work collaboratively with team members to meet store objectives.
• Support opticians and technicians, especially during busy periods.
• Contribute to creating a positive and energetic store atmosphere.
• Adhere to professional and ethical standards and uphold brand and customer service guidelines.
• Perform any additional duties within the job’s scope as assigned.

Required Skills and Qualifications

• Proven ability in sales and delivering excellent customer service.
• Basic knowledge of optical products and understanding of prescriptions.
• Familiarity with POS sales systems and sales procedures.
• Effective communication and interpersonal skills.
• Ability to work under pressure while meeting sales targets.

Experience

Two to four years of retail sales experience, preferably within the optical sector.

Education

Bachelor’s degree, preferably in a related field.

Languages

Fluent in both spoken and written English and Arabic.