Account Manager

Job Description

The Account Manager will be responsible for establishing and nurturing long-lasting relationships with key clients to ensure their satisfaction and loyalty. This role demands a thorough understanding of client needs, offering tailored solutions to enrich their experience and developing targeted relationship management strategies for various client segments.

Key responsibilities include building trust and credibility through expertise in IT solutions, coordinating with internal teams to deliver projects on schedule and budget, monitoring project progress with regular client updates, and organizing meetings and workshops to strengthen communication and uncover new opportunities.

The Account Manager will prepare and present detailed project and E-Health status presentations, maintain direct communication lines to promptly address client queries or concerns, analyze market trends and competitor activity to spot new business prospects, and collaborate with marketing teams to craft strategies that attract and increase the client base.

Additional duties involve conducting client satisfaction surveys to identify areas needing improvement, spotting upselling and cross-selling chances within existing accounts, swiftly resolving client complaints, working with technical teams for issue resolution, and implementing processes for tracking client issues. Acting as a liaison between clients and internal departments, preparing analytical reports on client relationship metrics, measuring KPIs, and presenting insights to senior management for strategic planning are key tasks.

The role also includes training clients on new products and services, providing continuous post-implementation support, cooperating with other departments to boost service quality and client satisfaction, and participating in community outreach programs to enhance company reputation and grow the client base. Travel to different locations will be required to support project implementation and client engagement activities.

All duties must align with Fakeeh’s Person-Centered care principles, contribute to ongoing improvement initiatives, comply with safety protocols, maintain confidentiality of sensitive information, adhere to cybersecurity policies, and uphold the company’s ethical code and standards. Mandatory education must be completed at least one month prior to expiry.

Required Skills and Competencies

• Effective verbal and written communication capabilities.
• Data analysis skills with an aptitude for evidence-based decision making.
• Strong organizational and time management abilities.
• Leadership qualities with influential capacity.
• Strategic thinking alongside sound decision-making skills.
• Proficiency in negotiation and managing work-related pressure.

Experience

3 to 5 years of experience in client relationship management, ideally within software or technology sectors.

Educational Qualifications

Bachelor’s degree in Information Technology, Business Administration, or a closely related discipline.

Language Proficiency

Excellent command of English, both oral and written; Arabic language skills preferred.