Sales Associate

Position Purpose

This role involves representing the brand by driving sales within the retail store through delivering excellent customer service and providing a quality shopping experience.

Key Responsibilities

Customer Service

• Warmly welcome customers and guide them in choosing suitable products.
• Encourage window shoppers to convert into buyers.
• Promote the company's Club Apparel Loyalty Program to foster repeat business.
• Follow the company's sales protocol summarized as GUEST (Greet, Understand, Explain, Sell, Thank) to consistently deliver high service standards.
• Stay informed about the group's diverse brands to offer informed product recommendations.
• Maintain a professional appearance and grooming at all times.
• Be willing to work extended hours during sales periods as required.
• Keep product knowledge current and aim to minimize stock losses.

Merchandising and Store Operations

• Present all stock attractively according to standard layout guidelines to engage customers.
• Adhere to visual merchandising (VM) standards and clearance stock norms.
• Manage stock inventory inflow and outflow accurately and keep detailed records.
• Operate the Point of Sale (POS) and billing system efficiently.
• Perform cash handling duties including cash till reconciliation at shift start and end.
• Issue receipts, refunds, and change correctly and process payments via cash, credit cards, vouchers, or automatic debits.
• Maintain constant vigilance to ensure store security and prevent losses without negligence.
• Adapt to varied shifts and work overtime when business demands it.
• Follow Standard Operating Procedures (SOP) and loss prevention policies rigorously.
• Keep sales data confidential from unauthorized parties.