Sales Associate

Position Objective

• Represent the brand by driving sales within the store through excellent customer service and an engaging retail experience.
• Carry out store operational tasks such as maintenance and adhering to visual merchandising standards under guidance from store leadership.

Key Responsibilities

Customer Service

• Welcome customers warmly and help them select suitable products.
• Convert casual browsers into confirmed buyers effectively.
• Encourage enrollment and usage of the Club Apparel Loyalty Program to boost repeat business.
• Deliver service to customers aligned with company guidelines and the GUEST methodology: Greet, Understand, Explain, Sell, Thank.
• Stay informed about all brands within the group to suggest appropriate products.
• Maintain professional grooming and positive attitude at all times.
• Work flexible extended hours, especially during sales seasons.
• Keep product knowledge current to minimize inventory loss.

Merchandise

• Display and arrange stock attractively in accordance with company layout standards to entice customers.
• Follow visual merchandising guidelines and handle clearance stock as required.
• Manage inventory transactions and maintain accurate records thereof.
• Operate the Point of Sale (POS) system efficiently.
• Verify cash amounts at the start and end of shifts.
• Accurately issue receipts, refunds, and change.
• Process payments via cash, credit cards, vouchers, and automatic debits securely.
• Remain vigilant about store security at all times.
• Adapt to varying shift schedules and overtime as business demands.
• Comply with standard operating procedures and policies for loss prevention.
• Keep sales figures confidential and do not disclose outside the company.