Sales Account Manager

About the Role

QuestionPro is seeking an experienced Account Manager to join our team in Goa, India. This full-time on-site position involves managing and expanding relationships with our US-based SaaS clientele. You will be the primary point of contact responsible for overseeing a portfolio of accounts, driving contract renewals, spotting opportunities for growth, and fostering enduring partnerships with pivotal decision-makers.

Key Responsibilities

• Manage a US-based B2B SaaS customer portfolio, cultivating strong, lasting relationships with key stakeholders.
• Oversee all stages of the account lifecycle including engagement, renewals, retention, upselling, and cross-selling.
• Anticipate customer needs to identify and capitalize on expansion opportunities.
• Lead renewal processes, negotiate commercial terms, and close deals successfully.
• Conduct frequent customer reviews and quarterly business reviews to assess usage, business challenges, and future needs.
• Present product demonstrations and familiarize customers with QuestionPro solutions and new features.
• Collaborate cross-functionally with Sales, Product, Support, Services, and Research teams to provide optimal solutions.
• Understand client use cases to recommend suitable products, services, and integrations.
• Proactively identify and mitigate churn risks to retain and grow account value.
• Maintain accurate records of accounts, opportunities, and renewals within CRM systems.

Qualifications and Requirements

• Minimum of five years’ experience in the SaaS sector, ideally in Account Management, Customer Success, or B2B Sales.
• Proven track record managing B2B SaaS accounts, especially in the US or North American markets.
• Expertise in managing renewals, upselling, cross-selling, and leading commercial negotiations.
• Exceptional communication, presentation, negotiation, and relationship management skills.
• Confidence in interacting with decision-makers and understanding strategic business objectives.
• Ability to independently juggle multiple accounts, prioritize leads, and deliver results.
• Strong commercial acumen paired with a customer-centric mindset.
• Solid understanding of SaaS products and related technologies.
• Willingness to relocate to Goa and work full-time from the Goa office.
• Availability to work during US business hours.

Why Join QuestionPro?

• Opportunity to work with a global SaaS enterprise and interact with US customers.
• Take charge of significant customer relationships and commercial goals.
• Gain exposure to diverse SaaS product lines covering surveys, research, customer experience, and employee experience.
• Be part of a collaborative and entrepreneurial culture in beautiful Goa.