Rooms Controller

Overview

Join the renowned Paramount Hotels Dubai and become part of a prestigious global brand with a century-long legacy in entertainment and hospitality. We are seeking a creative and detail-oriented Rooms Controller to manage room assignments and ensure flawless coordination across departments.

Key Responsibilities

• Assign guest rooms and collaborate closely with the Housekeeping team to keep room status information accurate and up-to-date.
• Oversee and regulate room arrivals and departures efficiently.
• Operate and manage the VICAS system, including following up on trace reports.
• Handle online payment processing and audit client profile changes to ensure accuracy.
• Examine routing instructions, group reservations, cashier comments, and allocate rooms accordingly.
• Prepare room plans to maximize upselling opportunities.
• Maintain a balanced room inventory and communicate with Reservations to confirm room availability.
• Track Out of Service (OOS) and Out of Order (OOO) room statuses.
• Manage queue rooms and liaise with guests once rooms become available.
• Organize room allocations for early arrivals, pre-registered guests, connecting rooms, and special requests scheduled for the next day.
• Investigate and resolve room discrepancies and same-day check-outs, coordinating with guests on extensions when necessary.
• Ensure precise room status reporting and smooth communication between Front Office, Housekeeping, Reservations, and other departments.

Qualifications and Experience

• Experience working at a 5-star luxury hotel with a thorough understanding of Front Office operations.
• Proficient with OPERA Property Management System (PMS).
• Excellent organizational and time management abilities.
• Strong attention to detail with the capacity to handle multiple priorities in a high-paced environment.
• Excellent interpersonal and communication skills; people-focused approach.
• Proactive team player dedicated to providing an exceptional guest experience.