Room Attendant

About The Hoxton, Dublin

The Hoxton proudly opened its inaugural hotel in Ireland’s vibrant capital, Dublin. This picturesque coastal city boasts rich history, numerous parks, a lively arts scene, and outstanding social dining experiences. The Hoxton, Dublin features 129 rooms of varying dimensions, a lobby bar, historic bar, spacious ground-floor restaurant, and lobby dining area.

The Hoxton is a collection of neighbourhood-focused open-house hotels, designed to blend style with value. Since launching our first hotel in Shoreditch, we aim to offer more than just accommodation; our hotels are local hubs where guests and residents mingle in lively public spaces that reflect the unique character of each neighbourhood.

Role Overview

As a Room Attendant, you will be accountable for maintaining the highest cleanliness and presentation standards in guest rooms, ensuring adherence to brand and quality audit policies. You will also support health and safety compliance, work collaboratively with the team to solve challenges, and assist in public and back-of-house area upkeep.

Key Responsibilities

• Thoroughly clean and service guest rooms to meet brand standards, ensuring excellent presentation and maintenance.
• Report maintenance issues found in guest rooms and floors promptly using KnowCross system.
• Ensure compliance with all health and safety protocols, reporting any violations to the Head Housekeeper.
• Maintain a consistently positive and approachable attitude, even during demanding situations.
• Keep public and back-of-house areas clean as required.
• Manage stocking and orderly storage of linen and housekeeping supplies on guest floors and in storage areas.
• Properly handle cleaning materials in accordance with COSHH regulations.
• Deliver exceptional customer service by providing a warm, helpful, and responsive experience for guests.

Desired Qualifications and Attributes

• Authenticity and individuality; we value diverse personalities and inclusive team members.
• A strong passion for hospitality, whether in food, beverage, events, or accommodation.
• A positive outlook aiming to create memorable experiences for guests and colleagues.
• Team-oriented mindset, willing to collaborate and contribute without ego.
• Open-mindedness to try new approaches and adapt to different situations.
• Good humour and friendliness, capable of fostering enjoyable interactions even under pressure.
• Attention to detail with the ability to immediately identify any deviations from standards.
• Ownership and pride in your duties, demonstrating a proactive "roll-up-your-sleeves" work ethic to achieve results.
• Ability to build and maintain effective relationships with both guests and team members.

Additional Information and Benefits

• Join a passionate team focused on delivering outstanding hospitality experiences.
• Competitive compensation package.
• Enjoy 30 days of paid leave inclusive of bank holidays, pension plan, and life insurance coverage.
• Complimentary meals during your shifts.
• A welcome offer including a free night’s stay and dinner for two at The Hoxton when you join.
• Comprehensive onboarding training followed by continuous professional development opportunities to support your career growth.
• Paid time off to volunteer for partnered charitable organizations.
• Recognition programs such as Hox Hero and Nifty Fifty that reward excellence and living company values.
• An annual diversity and inclusion calendar, promoting community learning and involvement.
• Regular social events including teams’ celebrations and parties fostering fun and camaraderie.
• A creative and supportive working environment that encourages innovation and challenges the status quo.
• Opportunity to be part of a dynamic, expanding international hotel group making waves in the hospitality industry.
• Access to exclusive discounts across The Hoxton and the global Ennismore company family.