Retail Store Manager

About Petstock Group

Become part of a passionate team fueled by a love for pets and animals, inspiring personal and professional growth while making a positive impact on pets, people, and the environment.

• Access award-winning programs aimed at career advancement, including a new leadership development initiative.
• Enjoy benefits for team members, their families, and pets across Petstock Group and Woolworths Group.
• Free access to mental health, financial, and wellbeing support services.

Role Overview

Step into the Store Manager position at Petstock where you will lead a committed team to deliver exceptional customer service, contributing greatly to the success of the Petstock Group. Embrace our friendly, inclusive culture with ample career growth opportunities within retail operations.

Why Join Petstock?

• Complimentary mental health, financial, and wellbeing support via Sonder services.
• Engagement in impactful activities including the Petstock Foundation, sustainability efforts, and community partnerships.
• Option to buy up to 2 weeks of additional paid leave and access to 4 weeks of paid parental leave.
• Corporate discounts on health and wellness services.
• Special access to Workplace Banking.
• Company values centered on family, inclusivity, and passion for pets, people, and the planet.

Key Responsibilities

• Lead by example, continuously inspiring and mentoring your team.
• Coach and develop team members to enhance their expertise and skills.
• Ensure delivery of outstanding customer experiences through direct leadership.
• Promote a strong culture of safety and compliance within the store.
• Recruit, onboard, and train high-quality new employees.
• Efficiently manage inventory, maintaining accuracy and adherence to stock management protocols.
• Stay informed on the latest knowledge about pet care, products, and services, demonstrating initiative.
• Foster a lively and supportive workplace culture that motivates the team.
• Support local marketing efforts and community sponsorship activities proactively.

Required Experience and Skills

• Experience in a similar retail leadership role or readiness to advance into such a role.
• Proven ambition to meet and surpass sales objectives.
• Strong leadership abilities to motivate teams and build a positive work environment.
• Effective prioritization and management of competing tasks to meet deadlines.
• Commitment to enforcing safe workplace health and safety practices.
• Solid commercial understanding and business insight.
• Flexibility and adaptability to evolving workplace conditions.
• Excellent interpersonal skills facilitating rapport building with customers and colleagues alike.

Inclusivity & Community Engagement

Petstock is proud to be an inclusive employer that values diversity and provides equal opportunity for all individuals to proudly express their uniqueness. The company also aims to bolster local communities by encouraging hiring within approximately 80km radius where feasible, to strengthen local connections and economies, though no preferential treatment is given.