Retail Assistant Manager - Ellenbrook

About Petstock Group

Join a dedicated team inspired by pets and animals, driving improvement in careers and daily life while making a positive impact on Pets, People, and the Planet. Petstock is committed to professional growth with award-winning career development programs, including a new leadership development initiative. Team members also benefit from family and pet perks offered across Petstock Group and Woolworths Group, along with complimentary access to mental health, financial, and wellbeing support services.

Role Overview

As an Assistant Store Manager, you will partner with the Store Manager to lead a motivated team, delivering exceptional customer service that defines Petstock. The role offers a supportive, inclusive, and fun workplace culture with promising career progression within retail operations.

Daily Responsibilities

• Provide hands-on leadership by mentoring and inspiring team members regularly.
• Assist the Store Manager in coaching and enhancing team skills and knowledge.
• Deliver an outstanding customer experience by leading from the front.
• Promote a strong safety culture, encouraging team commitment to workplace health and safety.
• Support effective stock management ensuring accuracy and adherence to integrity guidelines.
• Help maintain visual merchandising standards to keep displays appealing and consistent.
• Stay informed about pet care products and services, demonstrating personal initiative.
• Participate in recruiting, onboarding, and inducting high-quality new team members.
• Foster a positive, enjoyable in-store atmosphere to motivate the team daily.
• Support local marketing campaigns and sponsorship activities proactively.

Experience and Skills Required

• Previous leadership experience in retail or readiness to advance into retail management.
• Proven determination to surpass sales goals.
• Strong leadership abilities to motivate and develop high-performing teams while nurturing a positive environment.
• Competence in prioritizing and managing competing tasks to meet deadlines.
• Capability to promote and enforce safe work practices and health and safety standards.
• Sound business understanding.
• Flexibility to adapt effectively to changing workplace conditions.
• Excellent interpersonal skills for building relationships with customers and team members.

Benefits and Culture

• Complimentary access to Sonder, supporting wellbeing, safety, and mental health.
• Participation in the Petstock Foundation and various sustainability and community initiatives to contribute to causes bigger than work.
• Options to purchase additional paid leave and access to four weeks of paid parental leave.
• Discounted health and wellness services.
• Exclusive workplace banking benefits.
• A workplace founded on family values, passion for pets and people, fostering inclusivity and inspiration.

Diversity and Inclusion

Petstock embraces diversity and inclusivity, providing equal opportunity employment. The company welcomes applicants from diverse backgrounds and promotes a culture where individuals can authentically express themselves. The organization also prioritizes strengthening local community connections by hiring candidates from nearby geographic regions when possible but does not rank local candidates above others.