Retail Store Manager

Overview

Step into the role of Store Manager at Petstock Melrose Park, leading a dedicated team committed to delivering exceptional customer service and driving the success of the Petstock Group. Join an inclusive and enjoyable work environment with opportunities for career advancement within our retail operations.

Key Responsibilities

• Provide strong leadership by inspiring and mentoring your team each day.
• Coach colleagues to enhance their skills and product knowledge.
• Lead by example to consistently offer outstanding customer experiences.
• Promote a safety-first culture among team members.
• Recruit, onboard, and integrate skilled new employees effectively.
• Oversee inventory management, ensuring accuracy and adherence to stock procedures.
• Stay informed about pet care products and services to keep the team updated.
• Foster a positive and supportive workplace atmosphere where staff enjoy working.
• Participate actively in local marketing efforts and sponsorships.

Experience and Skills Needed

• Previous experience in a comparable store leadership position.
• Proven motivation to meet and exceed sales targets.
• Strong leadership skills geared towards building and encouraging high-performing teams within a positive culture.
• Ability to prioritize tasks and handle multiple priorities efficiently.
• Commitment to implementing safe work, health, and safety practices.
• Sound business acumen.
• Flexibility to adapt to changing work conditions.
• Excellent interpersonal abilities for building relationships with customers and team members.

Additional Information

• The recruitment process includes an introductory phone screen, face-to-face interview, and pre-employment checks such as reference and police verifications.
• Petstock supports diversity and encourages applications from all backgrounds, fostering an environment where everyone can be authentic.
• Preference is given to applicants from the local geographic region (within approximately 80km) to enhance community ties, though this is not exclusive.

Why Work with Petstock

• Access to mental health, financial, and wellbeing support through the Sonder service.
• Engagement with the Petstock Foundation and various sustainability and community initiatives.
• Options to purchase additional paid leave and generous paid parental leave.
• Discounted health and wellness services.
• Exclusive workplace banking options.
• A culture rooted in family values, genuine passion for pets, inclusivity, and positive inspiration for pets, people, and the planet.