Retail Store Manager - Gisborne

About Petstock Group

At Petstock Group, passion for pets and animals drives us to grow personally and professionally, enhancing lives for pets, people, and the environment. Our culture focuses on career development, wellbeing, and strong community connections.

Your Role as Store Manager

Lead and inspire a dedicated team to deliver exceptional customer experiences within our retail environment. Manage daily operations, including team coaching, recruitment, stock control, and fostering a safe workplace culture. Promote a positive and inclusive in-store atmosphere that encourages team engagement and fun.

Key Responsibilities

• Model leadership by mentoring and motivating the team daily.
• Develop your team's skills and knowledge through coaching.
• Ensure exceptional customer service consistently.
• Promote and maintain a strong safety culture.
• Recruit, onboard, and integrate high-quality new team members.
• Manage stock with accuracy and adherence to integrity processes.
• Stay current on pet care products and services to provide expert guidance.
• Support local marketing initiatives and sponsorships proactively.

Requirements

• Prior experience in a retail store leadership role or readiness to advance in retail management.
• Proven motivation to meet and exceed sales targets.
• Effective leadership skills to build and motivate high-performing teams within a positive culture.
• Strong prioritization and multitasking abilities to ensure timely task completion.
• Commitment to workplace health and safety practices.
• Good business insight and adaptability to changing work conditions.
• Excellent interpersonal skills for building rapport with customers and team members.

Employee Benefits and Perks

• Access to award-winning career growth programs, including leadership development.
• Employee, family, and pet benefits across Petstock and Woolworths Group.
• Complimentary access to mental health, financial, and wellbeing support services.
• Opportunities to participate in community initiatives such as the Petstock Foundation and sustainability projects.
• Option to buy up to two weeks of additional paid leave and four weeks of paid parental leave.
• Corporate discounts on health and wellness services.
• Exclusive access to workplace banking benefits.

Additional Information

We embrace diversity and encourage individuals from all backgrounds to apply. Local candidates within approximately 80km of the store location are valued for their community insight but hiring decisions are based on merit. Join a team that cares deeply about pets, people, and the planet.