Retail Store Manager

About Petstock Group

Join a dedicated team inspired by pets and animals to improve both our careers and personal lives while making a positive difference for Pets, People, and the Planet. Petstock offers award-winning programs that foster career development, including a new leadership development initiative. Team members enjoy benefits that extend to their families and pets, leveraging partnerships within Petstock and Woolworths Group. Complimentary access to mental health, financial, and wellness support services are provided to all employees.

Role Overview

As a Store Manager at Petstock, you will lead an enthusiastic team focused on delivering exceptional customer service, playing a pivotal role in the company's continued success. The culture is fun, friendly, and inclusive, offering abundant opportunities for professional growth within retail operations.

Benefits

• Free mental health, financial, and wellness support through Sonder.
• Engagement opportunities with the Petstock Foundation, sustainability initiatives, and community partnerships.
• Option to purchase up to two additional weeks of paid leave and four weeks of paid parental leave.
• Corporate discounts on health and wellness services.
• Exclusive access to workplace banking.
• A workplace grounded in family values, inclusivity, and passion for pets and people.

Daily Responsibilities

• Lead by example while mentoring and motivating your team each day.
• Coach team members to develop their skills and knowledge effectively.
• Consistently provide outstanding customer experiences.
• Foster a strong safety culture and promote workplace safety.
• Recruit, onboard, and orient high-quality new employees.
• Manage inventory accurately and uphold stock integrity procedures.
• Stay informed about pet care, products, and services to share insights proactively.
• Create a positive, enjoyable environment where team members are excited to work.
• Support local marketing initiatives and sponsorship engagements.

Candidate Profile

• Experience as a store leader or ambition to advance into retail management.
• Proven drive to meet and exceed sales objectives.
• Strong leadership skills with the ability to build and inspire high-performing teams.
• Effective at prioritizing and managing multiple tasks to meet deadlines.
• Commitment to enforcing safe work, health, and safety practices.
• Solid business understanding.
• Adaptability to changing working conditions.
• Excellent interpersonal skills to nurture relationships with customers and colleagues.

Diversity and Inclusion

Petstock is committed to cultivating a diverse and inclusive workplace that celebrates varied strengths and backgrounds. The company strives to provide equal opportunities for all applicants and encourages candidates from all walks of life to apply. Petstock values the benefits of hiring locally to strengthen community ties and economies, aiming to source candidates within approximately 80 km of the store location, while remaining inclusive of all qualified applicants.