Retail Store Manager

About the Role

We are seeking a dynamic and meticulous Retail Operations Executive to enhance our retail footprint in Singapore. This role involves managing daily store functions, collaborating with store leaders, upholding visual merchandising standards, and delivering outstanding customer experiences across all Anker retail platforms including offline outlets, kiosks, and authorized partners.

Key Duties and Responsibilities

• Oversee daily retail store and kiosk operations to maintain exceptional standards in performance and customer satisfaction.
• Collaborate closely with store supervisors to monitor daily sales goals, examine foot traffic, and introduce operational enhancements.
• Manage inventory control, ensure timely stock replenishment, and maintain accuracy across outlets while coordinating with supply chain teams to avoid shortages and facilitate new product introductions.
• Ensure compliance with Anker's global branding by managing store layouts, product displays, and point-of-sale promotional materials.
• Lead the end-to-end planning and implementation of promotional events and product launches.
• Support staff management by planning rosters, conducting training, and evaluating performance of promoters and store personnel.
• Provide comprehensive product knowledge training covering Anker, Soundcore, eufy, and Nebula ranges.
• Compile weekly and monthly retail performance reports and analyze sales data for regional management review.
• Collect competitive intelligence, customer feedback, and market trends to identify opportunities for retail expansion.

Qualifications and Skills

• 1–3 years of relevant experience in retail operations, store, or channel management; background in Consumer Electronics or FMCG is highly advantageous.
• Diploma or Bachelor's degree in Business Administration, Retail Management, Marketing, or a related discipline.
• Strong knowledge of retail performance indicators such as conversion rates, average transaction value, and sales productivity.
• Proficiency in Microsoft Office (Excel, PowerPoint) and familiarity with retail ERP or POS systems.
• Outstanding communication, negotiation, and interpersonal skills.
• Highly organized, proactive, and able to thrive in a fast-paced work setting.
• Fluency in English is required; Mandarin language skills are a plus for collaboration with Greater China teams.