Retail Sales Advisor - Grimsby

Role Overview

As a Retail Sales Advisor at Oak Furnitureland, you will be a vital ambassador for the brand and the initial contact for customers entering our showroom. You will use your expert knowledge of our complete range of furniture and accessories to help customers select the ideal pieces to enhance their homes. Employing a consultative and commercial sales approach, you will ensure every customer enjoys an exceptional purchasing experience.

Exceptional performance is rewarded through our uncapped commission scheme, allowing dedicated team members to benefit financially from their efforts.

Key Responsibilities

• Deliver outstanding customer service by sharing your in-depth understanding of Oak Furnitureland's extensive product ranges and service offerings.
• Follow our Retail Sales Model to offer tailored recommendations that meet customer requirements and support informed purchases.
• Contribute to improving customer satisfaction metrics like Net Promoter Score and Trust Pilot reviews, thereby boosting loyalty and attracting repeat and new business.
• Consistently meet or exceed personal sales targets and KPIs, collaborating with the showroom team for overall strong business results.
• Work closely with Store and Assistant Managers to foster an inclusive team culture aligned with company values, demonstrating expected behaviours.
• Partner with Visual Merchandising and Facilities teams to maintain a compliant, safe, and attractive showroom environment showcasing products to the highest standards.
• Engage with the Partnering 4 Performance initiative to define personal objectives and development plans that align with individual and organizational growth.
• Implement business, divisional, and showroom procedures rigorously, adhering to company policies.
• Stay informed about market and internal factors that influence trade and customer experiences.
• Use all available training and communications to continuously update your knowledge of products and services, enhancing sales outcomes.
• Accurately record and manage customer data through Oak Furnitureland systems, following compliance standards.
• Promote a seamless omnichannel experience by recommending digital tools and marketing resources to assist customers in making well-informed purchase choices.

Required Skills and Experience

• Proven background in customer-facing retail environments, particularly in furniture sales or consultative sales roles.
• Familiarity with sales models and processes to consistently meet targets.
• Strong questioning, listening, and persuasive communication abilities to influence and build positive customer relationships.
• Experience contributing effectively within high-performing teams.
• Track record of regularly achieving challenging personal and team KPIs.
• Understanding of how customer experience impacts key performance metrics such as NPS and repeat business.
• Up-to-date knowledge of furniture industry products, services, and competitors, including Oak Furnitureland’s unique selling points.
• Understanding and application of relevant regulatory frameworks and company policies.
• Insight into customer purchasing motivations and factors that influence buying decisions.

Compensation and Working Hours

This is a full-time position requiring 40 hours per week, working 5 days out of 7, with a rotating weekend off every six weeks. Retail Sales Advisors work towards store sales targets and can earn uncapped commission rates up to 4% on sales.

Additional Benefits

• Access to exclusive employee discounts on Oak Furnitureland products after probation.
• Generous annual leave of 20 days excluding bank holidays.
• One extra day off for your birthday or a special occasion of your choice.
• Participation in the My Rewards Programme offering various discounts on dining, shopping, entertainment, holidays, and gym memberships.
• Competitive pension plan with 4% employee contribution matched by the company.
• Life assurance providing coverage worth at least twice your annual salary until age 65.
• Opportunities for continuous professional development and career advancement.
• Employee Assistance Programme offering confidential counseling support.
• Free on-site parking for employee convenience.

About Oak Furnitureland

Founded in 2006, Oak Furnitureland has built its reputation on delivering quality hardwood furniture at affordable prices. While remaining true to quality craftsmanship, the company has broadened its furniture offerings to suit a variety of home styles. Oak Furnitureland values a workplace culture where colleagues are respected, connected, and given the chance to grow and succeed.

The company purpose is "helping People Make Their House a Real Home," supported by core values of adaptability, expertise, authenticity, teamwork, and customer focus.

Equal Opportunities Commitment

Oak Furnitureland is dedicated to creating an open, inclusive, and diverse workplace. We encourage applications from individuals representing minority and underrepresented groups and are committed to fairness throughout the recruitment process, making adjustments to support candidates as needed. Offers are contingent upon references and a DBS check.