Retail Sales Advisor

Role Overview

As a Retail Sales Advisor, you will be a pivotal representative of our brand, often serving as the first point of contact for customers visiting our showrooms. Your key responsibility is to assist customers in selecting the ideal furniture and accessories that suit their home needs from our extensive product range. Success in this role hinges on your commercial awareness and consultative sales skills, utilizing deep product knowledge to ensure every customer enjoys a superior shopping experience.

We recognize dedication through a competitive uncapped commission scheme rewarding outstanding sales performance.

Key Responsibilities

• Deliver outstanding customer service by sharing expert insights into our diverse furniture ranges and services.
• Apply the Retail Sales Model effectively to recommend products tailored to customer requirements, facilitating informed purchasing decisions.
• Contribute to enhancing customer satisfaction metrics such as Net Promoter Score and Trust Pilot, fostering loyalty and encouraging repeat business.
• Consistently meet or exceed personal sales targets and KPIs, while supporting team objectives to drive excellent showroom results.
• Collaborate with Store and Assistant Managers to cultivate an inclusive team culture aligned with company values and behaviors.
• Work jointly with Visual Merchandising and Facilities teams to maintain a compliant, well-presented, and inviting retail environment.
• Engage proactively with personal development plans to support individual and organizational growth.
• Adhere strictly to company processes, policies, and operational standards in daily activities.
• Stay informed about market and internal factors affecting trade and customer experience.
• Keep product and service knowledge current by utilizing available training and communications.
• Ensure customer information is accurately handled in compliance with policies using company systems.
• Promote a seamless omnichannel journey by recommending relevant digital and marketing tools to customers.

Skills and Experience

• Proven background in customer-facing retail roles, ideally within furniture or consultative sales environments.
• Familiarity with sales processes and models that help achieve personal sales objectives.
• Strong communication skills emphasizing effective questioning, attentive listening, and persuasive influence.
• Experience operating within dynamic and high-performing teams.
• Track record of consistently reaching or surpassing personal and collective sales goals.
• Understanding of how customer experience impacts key indicators like NPS and repeat business.
• Knowledge of the furniture sector's products, competitive landscape, and unique selling points.
• Awareness of the relevant regulatory requirements and demonstrated compliance with company policies.
• Insight into consumer purchasing motivations and influencing internal and external factors.

Compensation and Working Hours

You will work a standard 40-hour week over five days, including weekend shifts with one weekend off every six weeks. Earnings include a base salary plus uncapped commissions up to 4% on sales.

Benefits

• Access to exclusive employee discounts on products following probation.
• Generous leave entitlement of 20 days annually, excluding bank holidays.
• An additional day off to celebrate your birthday or a significant personal occasion.
• Participation in a rewards program offering discounts on everyday services and luxuries.
• Company pension scheme offering a 4% employee contribution matched by the employer.
• Free life assurance coverage valued at twice your annual salary until age 65.
• Opportunities for continuous professional development and career advancement.
• Employee assistance program providing confidential counseling support.
• Complimentary on-site parking for staff convenience.

Company Background

Since 2006, Oak Furnitureland has been committed to providing customers with premium hardwood furniture at affordable prices. Our brand has evolved to include a wide variety of furniture styles and categories, delivering excellent value and quality. Our workplace culture emphasizes inclusiveness, colleague development, and shared company values aimed at helping customers turn houses into homes.

Equal Opportunities

We strive for an inclusive work environment that supports equal opportunities for all employees and applicants, actively encouraging applications from underrepresented groups. We are committed to fairness in hiring and provide accommodations to assist candidates throughout the recruitment process. Offers of employment are subject to references and background checks.