Retail General Manager

Role Overview

We are searching for a motivated and strategic General Manager to lead our retail team, ensuring superior operational performance. This position centers on fostering a customer-focused culture and continuous enhancement in all facets of the store.

Key Responsibilities

• Promote operational and sales excellence by exemplifying and cultivating a customer-centered sales culture, supervising adherence to brand standards, and driving ongoing improvements.
• Lead with purpose and motivation, setting a strong example and managing day-to-day store floor operations with confident decisiveness.
• Craft and implement a strategic vision to embed a customer-first approach throughout the team, inspiring and guiding the store staff towards this objective.
• Oversee financial performance by monitoring budgets, evaluating reports, and making data-driven decisions to attain business goals.
• Explore and develop business opportunities, engage with customers on B2B offerings, and actively boost sales conversions.
• Manage staffing processes, including scheduling, talent coaching and development, recruitment, and fostering an engaged work environment prioritizing growth.
• Effectively communicate business updates, initiatives, and outcomes, serving as a change agent promoting transparency.
• Ensure strict compliance with health and safety standards, asset protection, privacy, and company policies and procedures.

Required Qualifications

• Between three and five years of experience in retail management, preferably at a General Manager level.
• Proven capability to meet sales and service objectives while maintaining a strong customer-centric focus.
• Competence in managing a high-tempo setting with excellent prioritization, organization, and multitasking abilities.
• Outstanding communication and interpersonal skills that inspire and motivate others.
• Demonstrated expertise in coaching, talent development, and team leadership.

Benefits and Perks

• Associate discounts on products.
• Comprehensive health and dental insurance plans.
• Competitive paid time off including personal days.
• Retirement savings plans through RRSP and DPSP.
• Opportunities for performance-based bonuses.
• Access to learning and development initiatives.
• Additional advantages and supportive workplace culture.

Company and Inclusion Statement

We at Staples Canada are committed to dynamic and engaged partnerships with our customers and communities. We embrace inclusivity and diversity in our workforce, valuing varied perspectives including race, gender, sexual orientation, gender identity, lifestyle, age, education, origin, religion, and ability. We provide accommodations for applicants with disabilities or special requirements upon request.

Note: Artificial intelligence may be utilized during parts of our hiring process, but all final hiring decisions are made by humans. This position reflects an active vacancy.