Retail Assistant Manager

Overview

As a Retail Assistant Manager, you will play a key role in driving operational efficiency and delivering outstanding customer and associate experiences. You will foster meaningful collaborations, apply curiosity and problem-solving skills to nurture business growth, and cultivate a high-performing, results-driven, customer-centric environment through leadership and coaching.

Key Responsibilities

• Lead and coach the team to deliver exceptional customer service, engage customers with tailored products and services, and manage escalated situations, especially fostering long-term relationships with business clients.
• Drive a motivated and recognition-based sales culture, enabling sales associates to excel through leadership and data-driven action plans based on sales and performance metrics.
• Recruit, onboard, train, and develop team members, providing consistent coaching and feedback to support career growth and managing performance evaluations and career planning.
• Ensure operational excellence by maintaining compliance with health and safety, asset protection, privacy regulations, company policies, and procedures. Oversee inventory control, merchandising, and adherence to brand standards.
• Maintain regular communication within the team to ensure consistent execution of sales and customer engagement strategies.

Qualifications

• Minimum 2 to 3 years of retail management experience with direct responsibility for achieving sales and service goals.
• Proven leadership skills in coaching, developing talent, and managing teams focused on customer service and sales performance.
• Outstanding interpersonal and communication skills that inspire and motivate others.
• Ability to thrive in a fast-paced environment with strong organizational, prioritization, and multitasking capabilities.

Benefits and Perks

• Employee discount on products
• Health and dental insurance coverage
• Retirement savings plans including RRSP/DPSP
• Paid time off and personal days
• Performance-based bonuses
• Access to learning and development programs
• Additional benefits and perks

Additional Information

We prioritize transparency during our hiring process; some stages may involve AI-assisted screening, but all final hiring decisions are made by human reviewers. This posting is for an immediate opening.

About The Company

Staples Canada is committed to being a dynamic and inspiring partner to our customers and communities, dedicated to enabling smarter work, continuous learning, and growth every day. We value diversity and inclusion and welcome applicants from all backgrounds. Reasonable accommodations are available upon request for candidates with disabilities or special needs.