Retail Assistant Manager

About Petstock Group

Join a dynamic team inspired by pets and animals, aiming to positively impact pets, people, and the planet. Petstock Group offers award-winning programs for career growth, including a new leadership development initiative. Enjoy team, family, and pet benefits across Petstock Group and Woolworths Group, plus complimentary access to mental health, financial, and wellbeing support services.

Role Overview

As an Assistant Store Manager, you will assist the Store Manager in leading a passionate team to consistently deliver outstanding customer service. You'll play a crucial role in the success of the Petstock Group while benefiting from a supportive, fun, and inclusive culture that fosters your professional development within retail operations.

Why Choose Petstock

• Complimentary access to Sonder, a wellbeing, safety, and mental health support service
• Engagement with community initiatives like the Petstock Foundation, sustainability projects, and partnerships providing opportunities to contribute to meaningful causes
• Option to purchase up to two additional weeks of paid leave and four weeks of paid parental leave
• Health and wellness services available at favorable corporate discounts
• Exclusive access to workplace banking
• A values-driven environment centered on family, pets, people, and the planet with a culture of inclusivity and inspiration

Key Responsibilities

• Lead and inspire your team daily by example
• Support the Store Manager in coaching and developing team members' skills and knowledge
• Consistently deliver exceptional customer experiences
• Promote and maintain a strong safety culture within the team
• Assist with effective stock management and uphold stock integrity procedures
• Support visual merchandising standards and ensure stock displays meet guidelines
• Stay informed on pet care, products, and services to demonstrate initiative
• Recruit, onboard, and induct new high-quality team members
• Foster a fun and supportive in-store environment that encourages team engagement
• Encourage and support local marketing activities and sponsorships

Desired Experience and Attributes

• Experience in retail store leadership or readiness to progress into retail management
• Proven drive to meet and exceed sales objectives
• Strong leadership skills with ability to motivate teams and cultivate a positive work culture
• Effective prioritization and management of competing responsibilities with timely task completion
• Commitment to workplace safety and health practices
• Sound business understanding
• Adaptability to changing work environments
• Excellent interpersonal skills for building rapport with customers and colleagues

Additional Information

Petstock is committed to diversity and inclusivity, welcoming applicants from varied backgrounds to join a culture where everyone can be authentic. Priority is placed on recruiting candidates within an 80km radius when possible to enhance community ties and support local economies, though all qualified candidates are encouraged to apply.