Retail and Commercial Interface Manager

Overview

The Retail & Commercial Interface Manager oversees all retail and commercial aspects throughout the metro network, ensuring smooth coordination between commercial activities and metro service operations. This role includes maximizing asset utilization, facilitating revenue growth initiatives, managing commercial contracts, and advising the client on related risks and opportunities.

Key Responsibilities

• Manage interfaces between retail/commercial teams and metro operations to align commercial initiatives with operational needs and enhance passenger experience.
• Identify and develop commercial opportunities within metro stations, depots, and associated assets to boost revenues and optimize asset use.
• Administer and monitor commercial contracts, leases, licenses, and agreements with retailers, advertisers, and partners.
• Collaborate closely with Operations & Maintenance contractors for successful implementation of retail and advertising activities in the metro environment.
• Develop and maintain commercial management strategies, policies, and procedures that support project goals.
• Track commercial performance indicators such as revenue, occupancy rates, and contractual compliance, ensuring business targets are met.
• Provide strategic advice to clients on commercial plans, revenue optimization, contractual matters, and risk mitigation.
• Produce and deliver reports on retail and commercial activities, including financial forecasts and strategic recommendations.
• Engage stakeholders including internal teams, operators, tenants, government bodies, and commercial partners to realize commercial objectives.
• Ensure compliance with all applicable regulations, safety standards, and contractual requirements within the metro commercial operations.
• Assist procurement and tendering for commercial tenders including concessions, retail spaces, and advertising opportunities.

Qualifications and Experience

• Bachelor's degree in Business Administration, Commercial Management, Real Estate, Marketing, Engineering, or related disciplines.
• Master's degree or professional certification is advantageous.
• At least 10 years of professional experience in commercial management, retail operations, asset management, or concessions management, preferably in transportation, metro, rail, aviation, or large infrastructure sectors.
• Comprehensive knowledge of commercial leasing, contract administration, revenue generation strategies, and retail operations.
• Proven experience navigating stakeholder relationships involving public sector clients, operators, contractors, and commercial tenants.

Core Competencies

• Commercial and financial insight.
• Contract and lease oversight expertise.
• Effective stakeholder engagement and negotiation capabilities.
• Strategic planning and commercial business development.
• Maximizing revenue and asset use efficiency.
• Risk evaluation and mitigation strategies.
• Strong analytical, reporting, and presentation skills.
• Excellent communication and relationship-building skills.

Performance Metrics (KPIs)

• Achievement of commercial revenue targets.
• Retail occupancy and efficient asset utilization.
• Timely compliance and execution of commercial contracts.
• Satisfaction levels among stakeholders and tenants.
• Successful delivery of revenue-generating commercial initiatives.
• Effective management of commercial risks and contractual duties.
• Accuracy and punctuality in commercial reporting.

Preferred Industry Exposure

• Metro and rail sector projects.
• Commercial operations at airports.
• Transit-oriented development initiatives.
• Large-scale public transportation infrastructure endeavors.
• Retail, concessions, and property asset management contexts.

Benefits & Rewards

• Tax-exempt salary package.
• Life insurance coverage.
• Comprehensive medical insurance.
• Allocated annual leave entitlements.
• Company gratuity scheme.
• Performance-based discretionary bonus.
• Annual flight allowance.
• Transportation and housing subsidies.
• Employee Wellbeing Program offering 24/7 access to specialists in finance, legal, family care, health, fitness, and nutrition.

About AtkinsRéalis

AtkinsRéalis is a leading engineering and nuclear services company dedicated to transforming infrastructure and energy systems worldwide. Our global team of consultants, designers, engineers, and project managers collaborates with clients and industry partners to engineer a sustainable future for people and the planet.