Restaurant Team Member

About the Role

Join Tim Hortons UK & Ireland Ltd. in Northampton as a Restaurant Team Member, contributing to a renowned global brand bringing Canadian hospitality and quality coffee experiences to the UK market. Be part of a fast-paced team delivering exceptional guest service while growing your career within an expanding company.

Key Responsibilities

• Greet every customer warmly with a friendly smile and maintain a welcoming attitude at all times.
• Provide prompt, courteous, and accurate service to all guests.
• Address basic customer questions and escalate more complex issues to management.
• Ensure food is prepared, stored, and workspaces are maintained following Health & Safety and audit protocols.
• Conduct temperature monitoring and properly log checks as per company procedures.
• Complete daily and weekly cleaning duties according to the cleaning schedule.
• Maintain critical standards related to product quality, service speed, cleanliness, and sanitation.
• Adhere to restaurant performance standards under the guidance of the shift manager.
• Stay informed about restaurant goals and contribute positively to achieving them.
• Keep operational and kitchen areas clean, comfortable, and well-stocked to meet customer expectations.
• Report any work-related injuries, near misses, or illnesses promptly.
• Follow all safety protocols, including the correct use of Personal Protective Equipment when instructed.

Requirements

• Prior customer service experience in a busy and dynamic environment is essential.
• Excellent communication skills and a customer-focused mindset.
• Ability to work flexible hours, including early mornings (starting at 4:00am), late nights (up to 1:00am), evenings, weekends, and varying shifts.
• A positive and cooperative team player attitude.
• A passion for delivering outstanding customer experiences and a keen interest in coffee.