Restaurant Supervisor

Position Summary

Cafepreneurs Private Limited is seeking an energetic and accountable Shift Manager to oversee daily operational activities during scheduled shifts at Chai Kaapi. The candidate will ensure seamless management of food preparation, service quality, and team coordination while adhering to rigorous standards of hygiene and guest satisfaction. This position plays a vital role in enhancing shift performance, training team members, and maintaining the brand's reputation.

Key Responsibilities

• Implement standard operating procedures (SOPs) concerning food preparation, service, cleanliness, and hygiene protocols.
• Ensure sufficient manpower allocation and assign tasks effectively for each shift.
• Supervise product quality, equipment status, and service speed to meet operational benchmarks.
• Lead and motivate crew members, conduct pre-shift briefings, allocate roles, and oversee team output.
• Train new employees on service standards, product details, and operational guidelines.
• Deliver prompt, courteous, and accurate service to guests, handling concerns swiftly and escalating if needed.
• Maintain a clean, organized, and inviting restaurant atmosphere.
• Comply with FSSAI regulations, Chai Kaapi food safety standards, and hygiene requirement.
• Manage cash flow accurately including billing and end-of-shift reconciliation.
• Maintain required documentation and assist with both internal and external audits.
• Support sales targets through effective upselling and promotion implementation.
• Control waste, maintain correct portion sizes, and oversee shift-level operational expenses.
• Prepare and submit daily shift performance reports to the Assistant Restaurant Manager or Restaurant General Manager.

Qualifications and Desired Skills

• Educational background: Completion of 10th and 12th grade; undergraduates are encouraged to apply.
• Previous experience in a supervisory capacity within Quick Service Restaurant, Food & Beverage, or hospitality sectors is preferred.
• Strong leadership skills with team handling and supervisory capabilities.
• Customer-oriented with good operational and product understanding.
• Excellent at managing time effectively and multitasking in a fast-paced environment.
• Attention to detail coupled with strict adherence to processes.
• Proactive, disciplined, and able to thrive under pressure.