Reservations Officer

About AB Middle East

AB Middle East Limousine Services offers professional transportation solutions across Abu Dhabi, Dubai, and selected regional destinations. The company specializes in customized transport for corporate clients and leisure travelers, covering airport and sea port transfers as well as event logistics. With a skilled team of professional chauffeurs, AB Middle East is dedicated to delivering smooth, efficient, and dependable transport services at competitive rates. Customers benefit from easy booking processes for prompt and personalized door-to-door travel.

Role Overview

The Reservations Officer role is a full-time, onsite position based in Abu Dhabi Emirate, UAE. The main responsibility is to manage customer inquiries and bookings for limousine services supporting corporate travel, tourist trips, airport transfers, and events. Daily tasks include handling phone and online requests, accurately providing service details and pricing, coordinating with chauffeurs and operations to ensure timely vehicle assignments, and updating reservation systems. Maintaining excellent customer service standards, resolving booking issues, and contributing to sales by identifying opportunities for upselling or cross-selling are key role aspects. Additional duties include preparing reservation reports, ensuring documentation accuracy, and collaborating with team members to promote smooth transport operations.

Key Skills and Qualifications

• Effective management of reservations and bookings, including multitasking and precise recordkeeping.
• Strong customer service and communication capabilities to respond professionally and positively to client inquiries.
• Sales aptitude to promote applicable services and support revenue increase.
• Experience in understanding routing, scheduling, and customer requirements related to transport.
• Proficient in reservation software, CRM systems, and standard office applications.
• Ability to work onsite in Abu Dhabi and coordinate closely with drivers and operations teams.
• Excellent organizational skills, keen attention to detail, and efficiency in handling time-sensitive demands.
• Fluency in English required; knowledge of additional regional languages considered an advantage.
• Previous background in transportation, hospitality, or travel reservation sectors is preferred.