Reservations Agent

Main Duties and Responsibilities

• Adhere strictly to the organization's standard operating procedures while representing the company.
• Actively promote and sell all properties' products and services, aiming to increase sales revenue.
• Provide outstanding customer service to guests, internal staff, and potential customers by proactively anticipating and fulfilling their needs.
• Engage in up-selling and cross-selling Palazzo Versace Dubai's portfolio offerings efficiently and professionally.
• Perform administrative duties such as filing correspondence, resolving customer complaints, and updating relevant reports.
• Consistently meet sales targets while maintaining exceptional service quality.
• Respond to customer inquiries via telephone, fax, and email promptly.
• Utilize approved language skills appropriately at all times.
• Comply with quality requirements for contact center performance.
• Maintain the cleanliness and orderly condition of the contact center including all equipment and devices.

Candidate Profile & Requirements

• Possess at least 6 months of reservations experience within a luxury 5-star hotel setting.
• Experience working in a fast-paced, high-pressure environment is essential.
• Prior exposure to a multicultural workplace environment.
• Demonstrate teamwork to support both departmental and company-wide objectives.
• Accurately enter all booking information into systems.
• Proficient knowledge of Opera property management system.
• Skilled in using Microsoft Office applications.
• Exemplify strong integrity and a customer-centric approach.