Reservation Manager

About Fairmont RAMLA Riyadh

Fairmont RAMLA Riyadh, located in the heart of Riyadh, is calling for dedicated and adventurous individuals to join its exceptional team. As part of an iconic luxury hotel chain operating across more than thirty departments, the hotel offers diverse and rewarding career opportunities. Employees enjoy a balanced work and play lifestyle supported by a commitment to elevating their quality of life.

Our organization is committed to diversity, equity, and inclusion, foundational elements that have been part of our identity since 1907. We focus on fostering an open, inclusive culture that empowers all team members and promotes innovation and individual growth. We strive to offer equal and fair opportunities for everyone to reach their full potential, believing that diverse teams enhance both our workplace and guest experiences worldwide.

Fairmont recently launched a global brand campaign titled 'Make Special Happen,' which celebrates its heritage of hosting iconic events and creating memorable experiences for guests.

Key Responsibilities

• Examine market trends, occupancy figures, and competitor positioning to guide pricing strategies.
• Track performance indicators such as Revenue Per Available Room (RevPAR) and Average Daily Rate (ADR).
• Contribute to producing accurate forecasts for revenue and occupancy levels.
• Prepare regular revenue performance reports for management evaluation.
• Assist in applying dynamic pricing methods responsive to market conditions.
• Adjust pricing rates in reaction to shifts in demand and competitor tactics.
• Collaborate closely with sales, marketing, and operations teams to ensure revenue targets are cohesive.
• Provide education and support to staff on revenue management techniques.
• Help develop promotional campaigns aimed at boosting occupancy during slower periods.
• Work with the marketing department to effectively implement promotional initiatives.
• Analyze customer feedback alongside market trends to improve pricing and service offerings.
• Support programs designed to enhance customer loyalty and repeat business.
• Use revenue management software and tools to monitor metrics and optimize strategy execution.
• Stay informed about industry trends and technological advancements in revenue management.

Required Qualifications

• Experience with Hotel Manager System highly regarded.
• At least two years’ experience in a managerial role overseeing reservations.
• Proficiency with Microsoft Windows applications and computer literacy.
• Strong interpersonal skills combined with effective problem-solving capabilities.
• Proven reliability and a strong sense of responsibility.
• Ability to maintain composure and perform well under pressure in a fast-paced environment.
• Team-oriented with the capacity to collaborate productively with others.
• Consistently focused on guests' needs, demonstrating calmness and courtesy.
• Background in luxury hotel sales and varied experience within the KSA market.

Additional Information

• Comprehensive benefits package including medical, vision, and dental insurance for full-time permanent employees.
• Employee travel opportunities.
• Access to a wellness platform promoting health and wellbeing.
• Discounts available on food and beverage services.
• Opportunities for professional development and growth within Fairmont RAMLA Riyadh and the global Accor network boasting over 5,000 properties.

Join us to create a meaningful career where you can do what you love, contribute to the world, and challenge the status quo. Together, let's make special happen!