Housekeeping Coordinator

About the Company

Join a hotel affiliated with the Accor group, encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations worldwide. We prioritize your unique contributions and offer ample opportunities for growth and career advancement. Every action you take influences a positive and lasting experience for our guests, colleagues, and the environment as we uphold our commitment to responsible hospitality. Become a Heartist® and let your passion lead in this vibrant hospitality world.

Job Description and Responsibilities

• Respond promptly and efficiently to all guest requests for internal services, adhering strictly to hotel standards and protocols.
• Receive and manage calls, wake-up calls, and messages using professional telephone etiquette consistent with Fairmont Ramla Hotel’s standards.
• Ensure guests experience exceptional personal service to enhance their stay.
• Maintain guests' privacy and safeguard confidential information.
• Report guest feedback, including complaints, accurately.
• Manage inventory setup and closely monitor supplies and commodities based on guest needs.
• Update all relevant information into the Property Management System (PMS).
• Follow emergency and security protocols diligently.
• Handle administrative duties including housekeeping coordination, office work, and filing.
• Comply with key handling procedures and maintain logbooks accordingly.
• Maintain equipment cleanliness and keep areas orderly following Housekeeping Operations Manual.
• Execute special projects as assigned.
• Participate in daily housekeeping team briefings.
• Coordinate effectively with various hotel departments to meet guest and operational requirements.
• Notify department heads about unresolved or delayed issues.
• Manage communication devices and ensure their proper maintenance.
• Report Do Not Disturb (DND) statuses and discrepancies to Front Office following SOPs.
• Report to duty punctually, wearing the proper uniform and name tag, upholding high standards of personal hygiene and grooming.
• Deliver polite, courteous, and professional service consistently.
• Foster positive working relationships across all departments.
• Adhere to the hotel's rules and regulations, especially those related to fire safety, health, hygiene, and workplace safety as stated in the Employee Handbook.
• Comply with applicable local laws and legislation.
• Adapt to departmental changes as required by hotel needs.
• Exhibit flexibility by undertaking additional tasks within capability, including redeployment to other departments if necessary to satisfy business and guest service demands.
• Attend required trainings and meetings timely.

Qualifications and Skills

• Experience in housekeeping or hotel operations is advantageous.
• Strong communication and interpersonal skills.
• Excellent organizational aptitude and effective time management.
• Demonstrated customer service proficiency with a professional yet friendly demeanor.
• Proficient computer skills with the ability to operate PMS systems.
• Fluent in English, both spoken and written.
• Adept at coordinating with multiple departments within the hotel environment.
• Attention to detail and capability to perform well under pressure.
• Professional appearance, maintaining good personal hygiene.
• Flexibility to work various shifts, including weekends and public holidays.
• Ability to ensure guest confidentiality and privacy.
• Capable of collaborating effectively as part of a team.

Additional Information

Team and Working Environment: Join a supportive team within a dynamic property that values inclusiveness and teamwork, fostering a culture of respect and continuous improvement.

Commitment to Diversity & Inclusion: The company is dedicated to attracting, recruiting, and promoting individuals from diverse backgrounds to create an inclusive workplace.