Reservation Executive

Position Overview

The Reservation Executive will be responsible for ensuring accurate management of room blocks, reservations, and group market codes. This role involves processing all reservation-related requests, including changes and cancellations received through multiple channels like phone, fax, or mail, and addressing guest queries about room types, rates, and hotel facilities.

Key Responsibilities

• Ensure accuracy of bookings and maintain group market codes efficiently.
• Communicate company values and culture to newly hired employees.
• Review and implement updated reservation procedures.
• Process reservation requests, modifications, and cancellations across various communication mediums.
• Identify guest needs and recommend suitable room types while verifying availability and rates.
• Explain guarantee policies, special rates, and cancellation terms clearly to callers.
• Handle special guest requests and document them appropriately.
• Employ sales techniques to optimize revenue.
• Use the reservation system for data input and access.
• Resolve challenges related to room accommodations or escalate if necessary.
• Set up billing accounts following accounting standards.
• Troubleshoot and document guest concerns, escalating when required.
• Participate in employee training, scheduling, counseling, motivation, and coaching, serving as a role model and first contact for fair treatment policies.
• Adhere to company policies, maintain professional appearance, and protect confidential and proprietary information.
• Greet and acknowledge guests in line with company standards, anticipate their service needs, and express sincere appreciation.
• Communicate professionally both verbally and in writing, including telephone etiquette.
• Foster positive working relationships and comply with quality assurance standards.
• Perform tasks requiring visual verification as well as handling objects up to 10 pounds.
• Carry out other duties as assigned by supervisors.

Qualifications and Experience

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least 2 years of experience in a related role.
• Minimum 1 year of supervisory experience preferred.
• No specific licenses or certifications required.

Additional Information

Position is full-time, non-management, and located onsite at Wardha Road, Opp. MIHAN Flyover, Nagpur, Maharashtra, India.

The employer embraces equal opportunity principles, valuing diversity and inclusivity without discrimination based on disability, veteran status, or other legally protected characteristics.

Le Méridien Hotels & Resorts focus on offering guests authentic and stylish experiences inspired by European culture, fostering a workplace where creativity and connection are celebrated.