Reservation Agent (Arabic Speaker)

Role Overview

As a Reservation Agent at Hilton in Doha, Qatar, you play a vital role in creating exceptional hospitality experiences. Your main task is managing reservation inquiries with warmth and professionalism, ensuring each guest enjoys a memorable stay.

Key Responsibilities

• Respond quickly and professionally to guest and team inquiries to provide outstanding customer assistance.
• Convert guest requests into confirmed room bookings accurately and efficiently.
• Maintain meticulous records and processing of all reservations.
• Apply proactive sales techniques to maximize room bookings by recommending additional hotel services and room upgrades.
• Assist sales initiatives by responding to related inquiries and identifying prospects for future business.

Qualifications and Desired Attributes

Success at Hilton is driven by core values that shape every team member's approach:

• A strong passion for delivering warm hospitality.
• Unwavering integrity and ethical conduct.
• Leading by example and inspiring colleagues.
• Collaborative teamwork as a foundation for great outcomes.
• A sense of responsibility and accountability.
• Maintaining focus and urgency to create meaningful impact in every moment.

About Hilton

Hilton is a globally recognized hospitality leader, having welcomed over 3 billion guests worldwide while maintaining a vision to spread warmth and hospitality globally. The company boasts a workplace culture repeatedly honored among the World's Best Workplaces, supported by a portfolio of world-class brands. Hilton is committed to fostering the career growth of its employees, offering a supportive environment whether you are starting your career or seeking new challenges.