Repairs Coordinator

About Gallagher

Gallagher is a technology company specializing in protections that matter, trusted globally in over 160 countries. Their Animal Management division develops solutions that help farmers enhance animal welfare, work more efficiently, and improve farm productivity.

Job Overview

The Repairs Coordinator role is pivotal in organizing and managing New Zealand's repairs operations within Gallagher. Acting as a central communication point, the coordinator ensures seamless interaction between customers, Customer Services, Repair Technicians, Sales, Warehouse, and Logistics teams. This hands-on role encompasses managing repair workflows from intake to invoicing and shipment, overseeing customer quotes, handling spare parts and stock movements, as well as maintaining accurate records and systems.

Key Responsibilities

• Organize and supervise the entire repair process including SAP data entry, labelling, documentation, invoicing, and dispatch logistics.
• Manage customer quotes, follow-up communications, and facilitate trade-up opportunities.
• Handle spare parts processing, stock transfers, and address rework requirements.
• Maintain accuracy and currency of information within CRM systems, spreadsheets, and related platforms.
• Coordinate loan equipment units and assist with quarterly inventory stock-taking.
• Collaborate closely with Repair Technicians, Customer Service representatives, Sales, and Warehouse personnel to ensure smooth operations.
• Serve as a cordial and professional first contact for customers both at the front desk and via telephone.

Ideal Candidate Profile

The successful candidate is detail-oriented, organized, and adept at multitasking within a dynamic environment. They are proactive, willing to initiate communication, address problems promptly, and maintain focus on process accuracy. Their work directly enhances customer satisfaction and team efficiency.

Desired Skills and Qualities

• Strong coordination, administrative capabilities, and customer service expertise.
• Confident and professional communication skills.
• Keen attention to detail with a proficiency for keeping processes on schedule.
• Competent computer skills, with the ability to rapidly learn platforms like SAP and CRM software.
• Solution-oriented mindset with a proactive and positive attitude.
• Ability to foster effective relationships with colleagues and customers alike.
• An enthusiasm for farming, agricultural technology, or related products is advantageous but not mandatory.

Additional Benefits

• Complimentary onsite parking and discounted café offerings.
• Life and Disability Insurance coverage.
• Access to Boost App membership along with employee discounts.
• Opportunities for career advancement and ongoing professional development.
• A collaborative and supportive team atmosphere that values practicality and teamwork.