Rental Supervisor

Job Objective

Oversee efficient branch operations by guiding the team to meet sales targets, deliver exceptional customer service, and ensure compliance with established company policies and procedures.

Primary Responsibilities

• Assign daily tasks to branch employees ensuring smooth operational workflow.
• Monitor branch performance and sales progress, guaranteeing target achievements and adherence to service standards.
• Develop and coordinate employee work schedules to provide optimal branch coverage.
• Conduct regular assessments of branch requirements and report them to management as necessary.
• Manage customer bookings, confirm reservations, and streamline the booking process for speed and accuracy.
• Explain partial payment contract terms clearly to customers and ensure commitment to these terms.
• Enforce company policies and regulations within the branch premises.
• Implement process improvements to increase operational efficiency.
• Contribute to expanding the client base by enhancing service quality and communication.
• Prepare and submit regular reports on branch activities to upper management.
• Coordinate vehicle and staff transfers between branches to meet operational demands.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, or related fields (or equivalent).
• Minimum of 2 to 3 years supervisory experience in the car rental industry.
• Strong leadership skills to effectively manage and motivate a team.
• Excellent communication and customer service abilities.
• Capability to solve problems and make decisions under pressure.
• Organizational skills and time management proficiency.
• Proficiency in computer applications such as Excel, Word, and reservation management systems.
• Analytical skills to monitor reports and performance indicators.
• Fluent in Arabic and English, both spoken and written.