Relationship Manager

Job Summary

We are looking for a driven and customer-oriented Customer Care Executive to join our team as the initial contact for customers. This role involves delivering outstanding service, addressing inquiries effectively, and ensuring a high level of customer satisfaction across various communication platforms.

Key Responsibilities

• Respond promptly to customer questions via phone, email, chat, or social media channels.
• Address and resolve customer complaints efficiently and professionally.
• Maintain professionalism and demonstrate empathy in all customer interactions.
• Record details of customer engagements and update information in CRM systems accurately.
• Collaborate with various departments to solve complex customer issues.
• Achieve performance goals including response speed, resolution timing, and customer satisfaction scores.

Requirements

• Between zero to two years of experience in customer service or a related area.
• Strong communication skills in Hindi and English; knowledge of Telugu is optional.
• Familiarity with customer support software and CRM platforms.
• Capability to operate effectively in a fast-changing environment and manage stress well.
• Excellent problem-solving abilities with a focus on conflict resolution.
• Minimum educational qualification is a high school diploma; preference for candidates with a bachelor's degree.

Work Location

This is an in-person role based in Nagpur, Maharashtra.

Job Type

Full-time position.