Receptionist / Front Office Executive

About the Role

Hotel Kwality, located in Paharganj, New Delhi, is seeking a dedicated Front Office Executive to manage daytime guest services and reception duties. This position offers a fixed day shift from 8:00 AM to 6:00 PM with two flexible days off each month. Note that this role does not include night shifts, food, or accommodation benefits.

Responsibilities

• Welcome guests and efficiently handle check-in and check-out processes.
• Manage reservation systems, assign rooms, and oversee billing using the hotel's Property Management System (PMS).
• Maintain accurate records of cash and digital payments collected from guests.
• Coordinate with housekeeping staff to ensure real-time updates on room availability.
• Respond promptly to phone inquiries regarding bookings and other guest questions.
• Provide clear and comprehensive handovers to the succeeding shift regarding guest requests and pending tasks.

Candidate Requirements

• Prior experience at a hotel front desk is preferred.
• Proficient in computer use; familiarity with eZee PMS software is advantageous.
• Effective communication skills in both Hindi and English languages.
• Demonstrates punctuality, strong organizational skills, and courteous behavior with guests.

Additional Information

• Salary ranges from ₹16,000 to ₹18,000 per month, depending on experience.
• The position is strictly a daytime role from 8 AM to 6 PM.
• No food or accommodation is provided as part of the employment package.
• Applicants should submit their CV along with an audio introduction in English via WhatsApp.