Front Office Executive

Overview

Hotel Kwality located in Paharganj, New Delhi, seeks a courteous and dependable Front Office Executive to oversee reception and front desk operations. The role includes responsibilities such as guest reception, handling check-ins and check-outs, managing reservations, and ensuring smooth coordination across teams to enhance guest experience.

Key Duties

• Manage guest check-in and check-out processes efficiently.
• Greet and assist guests with inquiries in a professional and welcoming manner.
• Oversee room bookings, reservations, and suitable room assignments.
• Handle incoming telephone calls and online booking requests promptly.
• Prepare billing, accept payments, and maintain essential records.
• Operate the hotel's Property Management System (PMS) and perform basic computer tasks.
• Address and resolve routine guest complaints and requests.
• Coordinate with housekeeping and maintenance teams to ensure service excellence.
• Maintain accurate handover notes and reception logs.
• Monitor and update online reservations and room availability consistently.
• Ensure cleanliness, discipline, and professional appearance of the reception area.

Candidate Requirements

• Proficient spoken English skills are mandatory.
• Basic knowledge of computers, email, and internet usage is required.
• A friendly, presentable, and confident demeanor is essential.
• Applicants should be honest, punctual, and responsible.
• Graduates are preferred, but candidates with 12th pass qualification are also eligible.
• Open to both freshers and experienced individuals.
• Experience with hotel PMS is advantageous but not compulsory; training will be provided.
• Maximum age limit is 35 years.
• Immediate joining candidates will be given preference.

Shift Information

• Male candidates will work in rotational shifts: 8:00 AM to 6:00 PM and 6:00 PM to 8:00 AM.
• Female candidates will be assigned a fixed morning shift from 8:00 AM to 6:00 PM.

Compensation and Benefits

• Fixed monthly in-hand salary ranging from ₹17,000 to ₹18,000.
• Performance-based incentive up to ₹3,000 per month following successful probation completion.
• Training provided on PMS and hotel operations.
• Opportunity for steady, full-time permanent employment.
• Work environment with a clean and professional reception area.
• Supportive, family-managed workplace culture.
• Prospects for learning and professional growth in hotel operations.