Receptionist / Front Office Executive

Overview

The Front Desk Executive holds a key position in delivering an exceptional experience to guests in our hostels across India. The role encompasses greeting visitors warmly, managing reservation processes, facilitating check-ins and check-outs, and addressing guest inquiries. An effective front office executive ensures administrative duties are conducted efficiently to establish a welcoming and comfortable atmosphere for all patrons.

Key Responsibilities

• Greet incoming guests with friendliness and professionalism.
• Manage the smooth execution of check-in/check-out, guest registration, regulatory requirements, night audits, and room/bed assignments.
• Provide guests with information about hostel policies, local attractions, and nearby activities.
• Assist guests in planning their itineraries during their stay.
• Collaborate with Front Desk Manager and Front Desk Assistants to maintain seamless operational flow.
• Cooperate with housekeeping to maintain exceptional cleanliness standards.
• Address daily guest inquiries, service requests, and complaints promptly and competently.
• Maintain accurate records of all financial transactions, including expenses and invoices, following company procedures.
• Strive to deliver excellent customer service and manage escalation of grievances appropriately, involving senior management only when necessary.
• Develop rapport with guests by anticipating their needs and engaging proactively.
• Solicit guest feedback to improve service quality.

Requirements

• Educational qualification must be a diploma or degree in hospitality.
• Minimum of two years experience in the hospitality sector.
• Strong communication skills coupled with interpersonal abilities and effective time management.
• Willingness to work at various locations across India.

Compensation and Other Details

Salary ranges between INR 22,000 and INR 26,000 per month, with a potential total annual compensation up to INR 360,000. This is a full-time position based primarily in Delhi-NCR but covering Pan India operations.