Reception Manager - Beach Club

About Wynn Al Marjan Island

Wynn Al Marjan Island is poised to become the UAE's premier integrated resort, opening in 2027. Located 50 miles from Dubai International Airport in Ras Al Khaimah, the resort will feature 1,530 rooms and suites, 22 dining venues including restaurants, lounges, and bars, a theater, and a beach club. Amenities will also include multiple swimming pools, water features, a luxurious spa, a salon, a shopping promenade, and a facility for celebrations and events.

Position Overview

The resort is seeking a Reception Manager for its Beach Club to join the Food & Beverage division, responsible for managing key front-of-house operations and ensuring superior guest service standards.

Key Responsibilities

• Manage guest communications prior to arrival, including reservations, guest preferences, special requests, and VIP arrangements in a proactive manner.
• Analyze guest profiles to anticipate individual preferences and guarantee personalized service delivery.
• Coordinate VIP and special event experiences alongside senior management, culinary, and service teams.
• Provide a welcoming, refined, and tailored arrival experience consistent with Wynn and Forbes Travel Guide quality standards.
• Identify and personally attend to VIP, repeat, and notable guests, ensuring smooth transfer to the service staff.
• Administer reservations, waitlists, walk-in guests, and manage queue systems such as SevenRooms.
• Work collaboratively with floor and kitchen teams to maximize seating efficiency, occupancy, and reduce wait times.
• Lead and develop the reception team through scheduling, coaching on guest engagement, conflict handling, system expertise, and enforcing Forbes service protocols.
• Conduct daily briefings covering reservation updates, VIP guests, special requests, and service pace, emphasizing anticipatory and guest-focused service.
• Record guest preferences and feedback, assist in service recovery and post-visit outreach, using insights to continually enhance the guest experience.

Candidate Profile

• Possesses 3 to 5 years of direct experience managing reception or front-of-house areas within luxury dining or hospitality environments.
• Fluent in English with the ability to communicate effectively and professionally with guests, team members, and management.
• Additional fluency in languages such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian is highly desirable to support a diverse guest base.
• Experience working in international hospitality settings or with multicultural teams, demonstrating flexibility and global service standards.
• Familiarity with Forbes Travel Guide 5-Star standards and proficiency using SevenRooms reservation software are advantageous.
• Exceptional communication, leadership, and interpersonal capabilities for overseeing reception staff, resolving guest issues, and fostering a positive environment.

Compensation and Benefits

The role offers a competitive salary paid in UAE Dirhams (AED), supplemented with a comprehensive leave policy, healthcare coverage, life insurance, incentive schemes, and additional employee benefits. This compensation package is designed to attract and retain exceptional talent looking to build a career with Wynn Resorts, a globally recognized hospitality brand.