Radio Room Operator

Role Overview

We are seeking a dedicated individual to join GAC Group in Fujairah as a Radio Room Operator. This position demands coordination of vessel and personnel movements and ensuring smooth communication related to shipping operations.

Key Responsibilities

• Coordinate crew and supply boat activities following checklists from supervisors.
• Update daily boat log sheets and distribute them to relevant coordinators.
• Communicate cargo operation updates to stakeholders, especially during off-hours or holidays.
• Arrange transportation for crew or staff as requested, prioritizing use of personal vehicles.
• Keep boarding representatives informed about vessel movements to ensure timely on-board attendance.
• Support monitoring and managing communications outside standard working hours or during supervisor absence.
• Promptly and clearly respond to inquiries, escalating issues to supervisors, boarding officers, or managers when necessary.
• Update lists of tanker vessel calls twice daily, using AIS live tracking and other sources.
• Implement proactive measures to minimize operational mistakes and miscommunications.
• Manage processing of Fujairah port entry passes for clients, visitors, and personnel.
• Ensure timely and appropriate follow-up on queries and coordination needs.

Candidate Requirements

• Preferred qualification: Completion of Higher Secondary Education.
• Strong proficiency in English communication; knowledge of additional South Asian languages is advantageous.
• Skilled in Microsoft Office, especially Excel, and able to quickly adopt new software tools.
• Minimum of one year experience in a customer-facing position.
• Experience in the shipping sector is a plus.
• Previous sailing experience will be considered highly beneficial.

About GAC Group

GAC Group has been delivering expert shipping, logistics, and marine solutions since 1956, operating with a philosophy of strong mutual loyalty, valuing employees beyond their job functions. With a global presence across 300 offices in over 50 countries, GAC emphasizes quality, safety, sustainability, innovation, and ethics while ensuring a personalized human approach.

As a Radio Room Operator in Fujairah, you will play a crucial role in supporting vessel operations from a strategic maritime hub, collaborating with port authorities and vessels to provide seamless marine and port services to clients in shipping and energy industries.