Quality Assurance Executive

Overview and Role

The Quality Assurance Executive is responsible for establishing, maintaining, and auditing procedures to ensure compliance with federal, state, and company quality standards. This role supports a moderately complex facility by reviewing third-party certifications and managing responses to customer inspections, inquiries, and complaints related to quality and food safety.

Key Responsibilities

• Manage internal audits such as Corporate Food Safety Audits and conduct customer audits.
• Perform annual verification of the Quality Food Safety Management System (QFSMS), including mock recalls to verify traceability.
• Carry out food safety risk assessments and maintain an up-to-date HACCP Plan.
• Monitor deviations from required standards to uphold certifications including Rainforest Alliance, RSPO, FSSC 22000, Halal, BPJPH, and Kosher.
• Lead the Customer Complaint Team, conducting thorough investigations and implementing corrective and preventive actions to resolve complaints.
• Prepare Customer Complaint Reports and ensure all findings are properly documented.
• Plan and execute yearly internal audits with follow-up on findings to ensure closure.
• Conduct Quality Food Safety Management Reviews related to factory certifications.
• Serve as a Qualified Personnel responsible for issuing QP Forms for Food Export Certificate Applications.
• Adhere to environmental operational control instructions.
• Assist with various quality-related tasks as needed.
• Ensure the dissemination and implementation of QA procedures across relevant departments prior to enforcement.
• Perform other duties as assigned.

Qualifications and Experience

• Bachelor's degree in a related field or equivalent experience.
• Proficient in email communication, spreadsheet, presentation, and word processing software.
• Preferred diploma in Food Science and Technology or Microbiology with at least three years of experience in the food industry.
• Completion of food safety and quality-related trainings such as Food Safety Level 3 or 4 and FSSC 22000.
• Positive attitude and strong interpersonal skills.
• Willingness to work fully onsite at the Tuas location.