QSR Trainer

Role Overview

The QSR Trainer role is pivotal in nurturing and enhancing the performance of outlet teams across all Quick Service Restaurant (QSR) locations. This position demands the delivery of training initiatives focused on customer service excellence, product quality, hygiene, speed, and strict adherence to operational procedures.

Key Responsibilities

• Lead induction and hands-on training sessions for newly onboarded and existing staff members.
• Educate teams on standard operational procedures (SOPs), menu familiarity, food preparation, and presentation standards.
• Provide instruction on customer engagement, order processing, POS usage, billing, cash management, and sales enhancement techniques.
• Ensure stringent compliance with food safety protocols, hygiene, employee grooming, and cleanliness benchmarks.
• Conduct practical skill assessments and certify proficiency in essential operational competencies.
• Regularly visit outlets to diagnose training needs and performance shortfalls.
• Implement refresher courses and corrective coaching as necessary to uphold standards.
• Facilitate the rollout of new products, processes, and SOPs within outlets.
• Collaborate with Café Managers and Operations teams to enhance service speed, order accuracy, and overall customer satisfaction.
• Assist in operational audits and promote the adherence to corrective measures.
• Maintain comprehensive records of training participation, evaluations, skill inventories, and report monthly training outcomes.
• Contribute to preparing teams for opening new outlet locations.

Candidate Profile

• Possess 2 to 5 years of practical experience in QSR, café, restaurant, or hospitality operations.
• Previous roles such as QSR Trainer, Café Manager, Restaurant Supervisor, or Operations Executive are advantageous.
• Strong grasp of QSR operational processes and SOP adherence.
• Excellent verbal communication, coaching capability, and interpersonal skills.
• Comfortable delivering training through practical, on-the-floor methods rather than solely classroom instruction.
• Sound knowledge of food safety, hygiene practices, and customer care standards.
• Aptitude to detect performance gaps and provide constructive coaching.
• Basic proficiency with MS Office or Google Workspace and reporting tools.
• Ready to travel between multiple outlet locations as required.
• Energetic, disciplined, proactive personality suited for a dynamic, fast-moving environment.

Performance Metrics

• Completion and certification rates of training programs.
• Adherence to SOPs across outlets.
• Enhancements in outlet audit performance.
• Improvements in service delivery speed and order accuracy.
• Maintenance of high standards in customer service.
• Reduction in recurring operational mistakes.
• Effectiveness of new joiner training.
• Overall employee skill and competency growth.

Additional Information

The ideal candidate is one who actively trains, demonstrates, coaches, observes, and rectifies employee practices on the floor, ensuring that training efforts translate into tangible improvements in outlet operational performance.

Salary Range: 30000 to 50000 INR per month.