ProProduct Sales Development Representative

Overview

Join ServiceTitan as a ProProduct Sales Development Representative and become a key contributor in empowering our existing customers to enhance their ServiceTitan experience by adopting advanced Pro modules. This role focuses on driving growth and increasing product adoption by engaging with current clients and uncovering new value opportunities for their businesses.

Key Responsibilities

• Generate and maintain a robust sales pipeline by connecting with existing customers and arranging demonstrations to introduce add-on products through Pro Account Executives.
• Execute a high volume of outbound engagement, including approximately 30 calls per day complemented by personalized emails.
• Develop genuine customer relationships to uncover needs, establish trust, and drive meaningful sales conversations.
• Discover customer pain points and clearly convey how Pro modules can offer significant solutions and improvements.
• Collaborate closely with Pro Account Executives to support communication strategies and assist in closing deals by providing detailed discovery documentation.
• Maintain accurate records of all sales-related activities and data entries to ensure up-to-date information.
• Support weekly campaign reporting, respond to ad-hoc requests, and act as a liaison between customers and internal departments such as Pro Sales, Customer Success, and Support teams.

Candidate Profile and Requirements

• Possess 2 to 4 years of experience in sales or customer success roles, particularly with a focus on cross-selling or upselling products.
• Have a minimum of 12 months of experience in making outbound sales calls.
• Be willing and able to travel within the country for onsite visits approximately 30% of the time.
• Exhibit excellent interpersonal and communication skills combined with a professional and approachable phone presence.
• Demonstrate resilience in handling objections and effectively presenting the value propositions of add-on products concisely or in depth as needed.
• Show a strong work ethic, social intelligence, ambition, and a cooperative team-oriented mindset.
• Adapt quickly and resourcefully to changing responsibilities in a dynamic work environment.

Professional Development and Work Environment

• Receive comprehensive coaching and mentorship from managers and enablement specialists to ensure long-term success.
• Benefit from clear career growth opportunities within sales based on your performance and expertise.
• Adhere to a hybrid work schedule requiring office presence 1 to 2 days per week if located within approximately 40 miles of a hub office.

Compensation and Benefits

• An expected hourly wage of approximately 29 Canadian dollars, inclusive of commission eligibility.
• Access to a broad package including medical, dental, vision coverage for employees and dependents, retirement savings plan matching, and employee assistance programs.
• Supportive family-related benefits such as parental leaves, adoption reimbursement up to 20,000, maternity support services, and financial planning resources.
• Flexible working hours, recognition programs, leadership training, and various career development opportunities.

Inclusion and Recruitment Details

ServiceTitan values diversity and inclusivity, encouraging people from all backgrounds to apply. Accommodations are available during the selection process upon request. The recruitment process utilizes automated and AI-assisted tools purely to enhance efficiency and candidate experience; final hiring decisions are made by hiring teams. Your application will be considered for related sales development roles across ServiceTitan and affiliated companies, ensuring optimal alignment of skills and business needs.

Privacy Notice

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