Project Manager CX

Overview

We are seeking a skilled and motivated Project Manager focused on customer experience (CX) to oversee and execute projects from start to finish. This role involves ensuring timely delivery, meeting outlined scope, and aligning outcomes with both business objectives and customer satisfaction goals.

Key Responsibilities

• Lead and manage CX project lifecycle, including planning and execution phases.
• Create detailed project plans, define milestones, schedules, and deliverables.
• Collaborate effectively with clients, stakeholders, and internal teams to ensure smooth communication and coordination.
• Track progress, anticipate risks and issues, and measure performance against KPIs.
• Generate comprehensive reports and presentations on project status and outcomes.
• Identify and propose improvements to enhance customer journey and service quality.

Candidate Requirements

• Possession of a bachelor's degree in Business, Project Management, or a related discipline.
• At least one year of experience managing projects, ideally within CX, Contact Center, or Customer Service environments.
• Strong abilities in stakeholder engagement and communication.
• Advanced analytical thinking, proficiency in reporting, and adept problem-solving skills.
• Competency in Microsoft Office suite, particularly Excel and PowerPoint.
• Project Management Professional (PMP) certification or equivalent is a beneficial asset.
• Proficiency in English and Arabic languages is preferred.