Program Specialist - Workplace Strategy (Mandarin Speaker)

Overview

The Corporate Services Policy and Planning team at this leading tech company delivers strategic support through policy formulation, research, data-driven analytics, and program coordination focused on enhancing employee and operational experiences globally, especially in areas like workplace services, real estate, catering, and security.

Key Responsibilities

• Conduct comprehensive research and evaluation of policies, regulations, and legislation impacting workplace programs, pinpointing challenges and crafting targeted solutions.
• Develop data-supported policies, guidelines, and initiatives that tackle workplace program issues, drive innovation, boost customer satisfaction, and align with advanced industry trends.
• Assist regional teams in formulating strategic plans and frameworks to successfully implement policy actions and monitor measurable outcomes.
• Collaborate cross-functionally with business units to co-design and recommend sustainable systemic improvements.
• Utilize data analytics and before-and-after models to monitor program progress, establish evaluation systems, and gauge intervention impacts.
• Offer expert advice and support to stakeholders and operational leaders, integrating industry knowledge to propose actionable strategies.
• Manage projects and programs throughout their lifecycle, ensuring effective planning, execution, and assessment.
• Define and track performance metrics for the centre of excellence activities and compile management-level reports on outcomes.
• Lead change management initiatives by guiding, supporting, and training relevant teams to adopt transformations.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Strategic thinker with leadership skills and a capability to influence.
• Excellent communication, organizational, analytical, and problem-solving abilities demonstrated across diverse multicultural settings.
• Proven expertise in managing projects and programs globally within complex matrix organizations.
• Fluent professional proficiency in both English and Mandarin, to collaborate effectively with R&D teams based in China.
• Competent with MS Office tools including Word, PowerPoint, Excel, and Project.
• Willingness to undertake international travel as necessary.

Preferred Experience

• Background in workplace operations, real estate, administrative roles, consulting, or business management.
• Proven track record of driving growth, delivering innovative solutions, and openness to change and challenges.
• Experience in managing people and vendors.

Additional Information

The company is a global leader in short-form mobile video, committed to fostering creativity and joy through innovative technology. It values diversity, inclusion, and collaborative growth, promoting an "Always Day 1" mindset to fuel ongoing learning and impactful breakthroughs across its international offices.