- Experience
- Any
- Salary
- EUR 667 – EUR 667 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Open to candidates enthusiastic about the role and eager to learn; passion and potential valued alongside skills. Inclusive hiring without discrimination based on race, gender, age, or protected characteristics, with accommodations available for accessibility needs.
- Resume
- Required to apply
Where you'll work
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Job description
About Fresha
Fresha is an AI-driven operational platform designed for the global beauty, wellness, and self-care sectors. It connects and supports salons, spas, fitness studios, and health practices worldwide, powering over 140,000 businesses and 450,000 professionals, handling more than one billion appointments to date. Headquartered in London with 15 offices across North America, EMEA, and APAC, Fresha integrates appointment booking, payment, marketing, inventory, and team management into a single system for seamless business operations.
Role Summary
We are seeking a highly motivated Professional Services Associate based in Pristina to join our global team. Reporting to the Team Lead of Professional Services for EMEA, this role focuses on onboarding new partners by handling data migration and maintaining marketplace moderation. Working onsite five days a week, you'll collaborate globally to ensure excellent service delivery and partner success.
Key Responsibilities
- Complete medium priority tasks within 48 hours and high priority within 24 hours.
- Moderate 200 marketplace profiles daily and enhance 100 profiles per day to improve visibility.
- Transfer partner data from existing systems to Fresha accounts accurately and efficiently.
- Ensure data quality, organization, and compliance with protection regulations.
- Identify and resolve data migration issues swiftly, supporting the Professional Services Specialists.
- Verify marketplace profiles for accuracy reflecting partner offerings and locations.
- Collaborate closely with the global team to maintain consistent service standards.
- Support specialists by addressing inquiries regarding data migration and marketplace moderation.
- Suggest and help implement process improvements to enhance service efficiency.
Candidate Profile
- Exceptional attention to detail with strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficient in Excel and experienced in data cleaning tasks.
- Strong analytical and troubleshooting skills.
- Adept at collaborative teamwork in fast-moving, cross-functional environments.
- Self-driven with a proactive work ethic.
- Prior experience in data migration, data entry, or similar fields is highly desirable.
- Knowledge or interest in the beauty and wellness industry is a plus.
Additional Information
- Starting salary: 667 EUR gross per month.
- Employment location: Rruga Ukshin Hoti, Prishtina 10000.
- Work schedule: 5 days per week, onsite at the office.
- Target start dates available: 12th October or 2nd November 2026.
- Fresha fosters an inclusive culture valuing diversity and equal opportunity; all applicants receive fair consideration regardless of personal characteristics.
- Accommodation for accessibility needs during hiring and employment is supported.
- Recruitment processes may leverage AI tools to assist application and resume analysis, but human judgment determines final decisions.