ICT Business Development Manager

About Fresha

Fresha is a cutting-edge AI-driven operating system tailored for the global beauty, wellness, and self-care sectors. It connects and supports a range of businesses such as salons, barbershops, spas, medspas, fitness centers, and health practices.

Trusted globally by millions, Fresha serves over 140,000 businesses and 450,000 professionals worldwide, having facilitated over one billion appointments to date. Headquartered in London, UK, the company operates from 15 offices across North America, EMEA, and APAC.

Fresha enables consumers to discover, book, and pay for appointments online through its marketplace. For merchants, it offers an all-in-one platform to manage operations including scheduling, point-of-sale, customer data, marketing automation, loyalty, product inventory, and staff management.

The ecosystem also helps partners increase earnings by leveraging online bookings and marketing automation. It integrates with major platforms like Instagram, Facebook, and Google.

Role Overview

Fresha seeks an outstanding Business Development Manager to drive growth in its global business. Reporting to the Business Development Team Lead and collaborating closely with the Commercial team, you will focus entirely on generating new business in your assigned region. Your responsibilities encompass the full sales cycle from outreach and prospecting to deal closure, primarily through multi-channel outbound communication and product demonstrations to showcase Fresha's benefits.

This role demands an autonomous and motivated individual who thrives in a dynamic, fast-paced environment and desires to make a tangible impact.

To promote collaboration and teamwork, all Fresha employees work onsite at their dog-friendly Sydney office, located at Level 2, 364 Kent Street, Sydney NSW 2000, five days per week.

Key Responsibilities

• Achievement of sales targets (KPIs) consistently
• Initiating contact with decision-makers via phone, email, and social outreach, including occasional in-person meetings to secure new business
• Delivering product presentations and demonstrations to prospective and current partners
• Managing all stages of the sales process from initial prospecting to closing deals
• Conducting cost-benefit and needs assessments with partners to align solutions with their objectives
• Collaborating with internal departments to ensure a smooth partner experience
• Monitoring and providing feedback on industry trends
• Responding promptly to all qualified inbound leads and documenting interactions in CRM
• Acting as the primary contact for partners regarding commercial activities

Candidate Profile

• Minimum of one year proven success in B2B sales
• Experience in SaaS, online marketplaces, or payment platforms is highly advantageous
• Strong aptitude for initiating new relationships and fostering existing ones
• Highly organized, able to juggle multiple priorities and manage time efficiently
• Curious and committed to continuous personal and professional development

At Fresha, we appreciate passion and potential equally alongside skills. Candidates who are enthusiastic and eager to learn are encouraged to apply, even if they do not meet every specific criterion, as we support individual growth to help you excel.

Interview Process

• Initial screening via a 30-minute video call with the APAC Talent Team
• Second interview focused on skills and experience: 30-minute video or in-person discussion with the Business Development Team Lead
• Final stage: 60-minute in-person presentation to the BD Team Lead and GM APAC

Inclusive Workplace

Fresha fosters an inclusive culture that welcomes individuals from all backgrounds. We ensure equitable employment consideration regardless of race, color, religion, gender, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected status in the candidate’s location of application.

If you require accommodations during the interview process or after joining to make you more comfortable, please inform us so we can provide appropriate support.