- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Diploma or Bachelor's Degree in Business
- Resume
- Required to apply
Where you'll work
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Job description
Company Overview
Cartrack Middle East is a leading global vehicle telematics company, serving nearly 2,000,000 active users and gathering over 50 billion data points monthly. The company maintains a dynamic, startup-inspired environment focused on continuous innovation and delivering optimal solutions to clients.
Role Summary
The Product Trainer role involves taking ownership of training programs, embracing challenges, and driving problem-solving initiatives. This position requires passion, adaptability, and innovative thinking to effectively deliver training and enhance customer experience.
Key Responsibilities
- Identify training needs internally and externally, develop relevant training content, assess learning progress, and conduct refresher courses when necessary.
- Design and deliver comprehensive quality training sessions for external clients across different markets, including Singapore and Hong Kong.
- Conduct training sessions in English, Mandarin, and Cantonese with fluency.
- Provide weekly classroom and onsite/online training to external customers.
- Maintain active communication channels with customers to identify ongoing training requirements.
- Collect client feedback and suggest improvements to address knowledge or skill gaps.
- Evaluate training effectiveness and make appropriate adjustments to materials and methodologies.
- Support creation and regular updating of Product User Guides in English, Mandarin, and Cantonese.
- Deliver internal product training for onboarding new staff across multiple countries.
Types of Training Provided
- Induction sessions covering company overview and product introduction.
- Training related to the launch of new products.
- In-depth sessions on Cartrack solutions and offerings.
Qualifications and Requirements
- Diploma or Bachelor's Degree in Business or equivalent industry experience with a strong academic record.
- Minimum of three years’ experience in learning, development, or training roles.
- Excellent communication skills with an engaging and passionate presentation style.
- Confidence in delivering stand-up presentations to diverse audiences.
Minimum education
Diploma / ITI / Vocational