- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 11 seconds ago
- Work mode
- In office
- Eligibility
- Open to applicants based in Auckland, Wellington, Hamilton, or Christchurch. Candidates with backgrounds in product support, administration, customer service, laboratory, or business analysis are encouraged to apply. We welcome speakers of Te Reo Māori or Pacific languages.
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- Required to apply
Where you'll work
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Job description
About the Role
Geotechnics Ltd is seeking a proactive and detail-oriented Product Support Analyst on a 12-month fixed-term contract, to support ongoing enhancements and development of our Laboratory Information Management System (LIMS). This is an exciting role for those interested in problem-solving, technology, and working collaboratively with diverse stakeholders. Candidates from backgrounds in product support, administration, customer support, laboratory work, or business analysis are encouraged to apply. This position is open to applicants based in Auckland, Wellington, Hamilton, or Christchurch, allowing flexibility in your preferred work location.
Key Responsibilities
- Gather and document business requirements, user stories, and acceptance criteria.
- Coordinate requests for product improvements and system enhancements.
- Manage and track Jira tickets until their resolution.
- Facilitate User Acceptance Testing (UAT) and participate in software release activities.
- Identify, log, and validate software defects.
- Develop release notes, user guides, and other product documentation.
- Provide user support during product rollouts and communicate updates effectively.
- Assist in training sessions, product demonstrations, and stakeholder engagement initiatives.
- Suggest improvements to increase product usability and enhance customer satisfaction.
Qualifications and Skills
- Excellent organizational and administrative capabilities.
- Strong written and verbal communication skills.
- High attention to detail.
- Customer-centric mindset with strong relationship-building skills.
- Effective problem-solving abilities.
- Capability to manage multiple priorities and meet deadlines.
- Positive attitude and eagerness to learn.
- Interest in technology, software, systems, or product development.
Desirable Experience
- Previous experience in product support, customer support, administration, or business support roles.
- Familiarity with business applications or software products.
- Experience working with Jira or similar work management software.
- Involvement in supporting User Acceptance Testing (UAT).
- Laboratory experience, preferably in geotechnical testing environments.
- Hands-on experience with a Laboratory Information Management System (LIMS).
About Geotechnics Ltd
Geotechnics Ltd specializes in materials testing, providing laboratory and field-testing services across the geotechnical, civil, and environmental engineering sectors. Operating from offices in Auckland, Pukekohe, Hamilton, Tauranga, Wellington, Nelson, and Christchurch, we foster an inclusive environment promoting ongoing training, professional growth, innovation, and continuous improvement. We encourage open communication and value employee ideas in delivering high-quality, efficient solutions.
Additional Information
We are an accredited employer with Immigration New Zealand and a proud member of Diversity Works. Committed to upholding Te Tiriti o Waitangi, we strive to maintain inclusivity guided by principles of mātāpono, mana, and hua. Candidates who speak Te Reo Māori or Pacific languages are especially encouraged to apply, supporting our vision of a future inspired by Te Tiriti o Waitangi.