Product Support Analyst
Hamilton, Waikato Region, New Zealand · Full Time
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- 1 day ago
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Job description
About the Role
Geotechnics Ltd seeks a meticulous and proactive Product Support Analyst on a 12-month fixed-term contract to aid in the ongoing enhancement of their Laboratory Information Management System (LIMS). This role is ideal for individuals enthusiastic about technology, problem solving, and collaboration across various stakeholders, offering valuable exposure to product management, software delivery, and business analysis.
The position is available for candidates based in Auckland, Wellington, Hamilton, or Christchurch, with the flexibility to work from the most convenient location.
Key Responsibilities
- Gathering and documenting detailed business requirements, user stories, and acceptance criteria.
- Managing and coordinating product enhancement requests and system improvements.
- Creating, overseeing, and tracking the lifecycle of Jira tickets until resolution.
- Supporting User Acceptance Testing (UAT) and facilitating smooth software releases.
- Identifying, recording, and verifying software defects as part of quality control.
- Preparing release notes, user manuals, and comprehensive product documentation.
- Assisting users during product rollouts and communicating updates effectively.
- Providing training, demonstrations, and engaging with stakeholders to ensure alignment.
- Contributing innovative ideas to improve product usability and enhance customer experience.
Desired Skills and Qualities
The ideal candidate will possess strong organisational and administrative competencies, exceptional written and verbal communication skills, and great attention to detail. A customer-oriented mindset along with an aptitude for problem-solving and managing multiple priorities is essential. A keen interest in technology, software systems, or product development is highly valued, as well as a positive disposition and eagerness to learn.
Beneficial Experience
- Background in product support, business support, administration, or customer service roles.
- Familiarity with business applications or software products.
- Experience working with Jira or similar task management platforms.
- Exposure to supporting User Acceptance Testing (UAT).
- Knowledge or experience in laboratory environments, particularly geotechnical testing.
- Prior use of a Laboratory Information Management System (LIMS).
About Geotechnics Ltd
Geotechnics Ltd specializes in materials testing, offering laboratory and field tests for the geotechnical, civil, and environmental engineering sectors. With multiple offices across New Zealand, the company fosters a workplace culture that encourages continuous professional development, innovation, and open communication. They prioritize a respectful, inclusionary environment where employee input is highly valued.
Diversity and Inclusion
The company proudly supports Immigration New Zealand accreditation and values diversity through its membership with Diversity Works. Their core value, 'Everyone Matters,' underscores their commitment to welcoming diverse applicants and perspectives.