Product Support Analyst
Hamilton, Waikato Region, New Zealand · Full Time
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- Salary
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- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- In office
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Job description
About the Role
Join Geotechnics as a Product Support Analyst on a 12-month fixed-term contract to aid the advancement and refinement of our Laboratory Information Management System (LIMS). This position suits candidates who enjoy solving problems, working with technology, and engaging with diverse stakeholders, with backgrounds in product support, administration, customer service, laboratory work, or business analysis. The role is based in Hamilton but welcomes applicants from Auckland, Wellington, or Christchurch.
Key Responsibilities
- Work closely with the Product Owner, software partners, and internal teams to gather and document business needs, user stories, and acceptance criteria.
- Manage requests for product enhancements and system upgrades.
- Create, monitor, and close Jira tickets.
- Support User Acceptance Testing (UAT) and oversee software release processes.
- Identify, log, and verify software defects.
- Develop release notes, user manuals, and product documentation.
- Assist users throughout product releases and communicate updates effectively.
- Conduct training sessions, demonstrations, and engage stakeholders.
- Contribute innovative ideas to improve product usability and customer satisfaction.
Candidate Profile
- Excellent organizational and administrative capabilities.
- Strong verbal and written communication skills.
- Attention to detail with a customer-centric outlook.
- Problem-solving skills and ability to handle multiple priorities and deadlines.
- A positive, eager-to-learn attitude with an interest in technology, software, and product development.
Preferred Qualifications
- Prior experience in product support, customer support, business support, or administrative roles.
- Familiarity with business applications or software products.
- Exposure to Jira or related ticketing and work management tools.
- Experience supporting User Acceptance Testing (UAT).
- Background in laboratory work, especially within geotechnical testing environments.
- Hands-on use of Laboratory Information Management Systems (LIMS).
About Geotechnics
Geotechnics Ltd specializes in materials testing, servicing geotechnical, civil, and environmental engineering sectors with laboratory and field testing. Operating across multiple locations in New Zealand, we promote ongoing learning, innovation, and a supportive culture. We pride ourselves on being an Immigration New Zealand Accredited Employer and members of Diversity Works, dedicated to fostering an inclusive workplace that honors Te Tiriti o Waitangi principles. We particularly encourage applicants who speak Te Reo Māori or Pacific languages.